Jasmine Martinez

Hostess

Casa Ristorante Italiano

10.2022 - 08.2024

Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Maintained balanced cash drawer with correct money values and accurate documentation.
Took initial drink orders and relayed information to wait or bar staff.
Input orders accurately into POS terminal, split bills and accepted payments.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Advised customers about special offerings and menu items to help drive sales.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Delivered pick-up and curbside orders to guests.
Promoted business loyalty by fostering positive customer relationships.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Opened and closed seating sections according to volume of guests.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Provided patrons with estimated waiting times during peak service hours.
Backed up servers by checking on tables and retrieving items for guests.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Seated patrons based on guest preferences and seating availability.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Summary

Overview

Work History

Hostess

Education

No Degree - Radiography

High School Diploma -

Skills

Languages

Timeline

Hostess

No Degree - Radiography

High School Diploma -

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