Jasmine Martinez
San Francisco,CA
Summary
Experienced with front desk responsibilities, including guest check-ins, reservations, and administrative tasks. Utilizes strong communication and organizational skills to ensure smooth operations and guest satisfaction. Knowledge of various office software and procedures to support facility's daily functions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Ambassador
Young Community Developers
02.2025 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Managed financial transactions accurately, ensuring proper billing procedures were followed at all times.
- Improved efficiency of administrative tasks by implementing an organized filing system for important documents and records.
- Strengthened relationships with repeat clients through attentive service tailored to their specific needs and preferences during each stay.
- Maintained a professional and welcoming environment, addressing guest inquiries and concerns promptly.
- Assisted in training new Front Desk Ambassadors on company policies, software, and best practices for excellent customer service.
- Facilitated smooth communication between departments to address guest needs and resolve issues swiftly.
- Kept accurate records of room inventory status, communicating effectively with other departments to prevent overbooking errors or discrepancies.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored staff performance and provided feedback and guidance.
- Ensured security protocols were upheld by verifying guest identification during check-in procedures and monitoring access points throughout shifts.
Operations Assistant
Young Community Developers
01.2023 - 02.2025
- Organizing meetings, appointments, and travel arrangements for managers and teams
- Handling emails, phone calls, and other forms of communication, often acting as a liaison between departments
- Preparing and filing documents, managing records, and ensuring that important files are easily accessible
- Monitoring stock levels, placing orders for new supplies, and ensuring that inventory is properly stored
- Communicating with suppliers and vendors to ensure timely delivery of goods and services, resolving any issues that may arise
- Inputting and updating data in company databases, ensuring that all information is accurate and up-to-date
- Addressing customer inquiries, processing orders, and handling any operational issues that customers may have
- Facilitating communication between departments, ensuring that everyone is informed and aligned with the company’s goals
- Providing general support to the operations team, including assisting with special projects or urgent tasks
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Administrative Intern
YouthWorks Richmond
09.2018 - 04.2019
- Assisted in meetings, projects, events
- Facilitated Youth in creating emails, resumes, etc.
- Assisted WIOA Case Managers with contacting and supporting clients
- Case management on 20+ Summer Youth Program files
- Regularly updated tracking spreadsheets with updated data for SYEP/other clients
- Answered questions and helped resolve issues of youth employment clients and supervisors
Office Assistant
Labor Resource Management
05.2015 - 05.2018
- Create and file employment folders
- Answer and make telephone calls
- Type and mail correspondence
- Pick up and sort mail
- Run errands
- Prepared and edited documents to produce precise, accurate and professional communication.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Sales Associate
Party City
09.2014 - 10.2014
- Receive supplies
- Stock shelves, racks, etc. with merchandise
- Keep stockroom clean and well organized
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Thornton High School
Daly City, CA05.2015
Skills
- Proficient in Microsoft Office, Quickbooks, Internet
- Customer Service/Communication
- Organization
- Multitasking
- Time management
- Experience working in team environment
- Team player mentality
- Patience and composure
- Administrative skills
- Clerical duties
- Administrative support
Certification
- Work Peer Leader and Trainer for Safe Jobs for Youth: A Health and Safety Training for Young Workers - The Labor Occupational Health Program University of California, Berkeley, April 2019
- 10-Hour Construction Safety and Health - OSHA, San Francisco, March 2024
Timeline
Front Desk Ambassador
Young Community Developers
02.2025 - Current
Operations Assistant
Young Community Developers
01.2023 - 02.2025
Administrative Intern
YouthWorks Richmond
09.2018 - 04.2019
Office Assistant
Labor Resource Management
05.2015 - 05.2018
Sales Associate
Party City
09.2014 - 10.2014
High School Diploma -
Thornton High School
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