Jasmine Mason
Millington,TN
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Strategic Data Systems
04.2023 - Current
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Maintaining and verifying content and use of personnel records
- Answer constant flow of customer calls with minimal wait times.
- Assist with inquiries pertaining to military personnel actions including entitlements and benefits
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Meet customer call guidelines for service levels, handle time and productivity.
- Coordinating with leadership for research.
- Develop facts related to customers specific personnel inquiry.
- Utilizing personnel databases to research.
Customer Service Associate
Walgreens
03.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executes excellent sales floor merchandising and selling.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Lowe's
01.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate/New Hire Trainer
Ross Stores
04.2017 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
Education
Currently Enrolled - Education
Southwest Tennessee Community College
Memphis, TN05.2016
Diploma -
Millington High School
Millington, TN05.2015
Skills
- Efficient and Detail-Oriented
- MS Office Proficiency
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- proficiency in Word and Excel
- 45 WPM
Timeline
Customer Service Representative
Strategic Data Systems
04.2023 - Current
Customer Service Associate
Walgreens
03.2022 - 03.2023
Customer Service Representative
Lowe's
01.2021 - 03.2022
Sales Associate/New Hire Trainer
Ross Stores
04.2017 - 11.2020
Currently Enrolled - Education
Southwest Tennessee Community College
Diploma -
Millington High School
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