Jasmine Mata
Stuarts Draft
Summary
Appointment Coordinator with proven expertise at Charlie Obaugh Chevrolet, enhancing organizational efficiency through effective appointment management and strong client relationship building. Skilled in workflow management and call routing. Experienced with managing appointment schedules and client communications. Utilizes strong organizational skills to ensure efficient operations and client satisfaction. Track record of effectively collaborating with teams and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Appointment Coordinator
Charlie Obaugh Chevrolet
410 Lee-Jackson Hwy Staunton, VA 24401 United Sta
10.2024 - Current
- Scheduled appointments using scheduling software, enhancing organizational efficiency.
- Assisted in developing appointment confirmation processes to improve client attendance rates.
- Supported front desk operations by managing incoming calls and inquiries professionally.
- Learned company policies and procedures to ensure compliance during appointment coordination tasks.
- Directed telephone calls to appropriate parties.
- Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
Shift Manager
Daps
3278 Stuarts Draft Hwy Ste 2 Waynesboro, VA 22980
04.2021 - 07.2024
- Scheduled appointments using scheduling software, enhancing organizational efficiency.
- Assisted in developing appointment confirmation processes to improve client attendance rates.
- Supported front desk operations by managing incoming calls and inquiries professionally.
- Learned company policies and procedures to ensure compliance during appointment coordination tasks.
- Directed telephone calls to appropriate parties.
- Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
Education
Penn Foster Career School
Scranton, PA12.2024
Skills
- Strong organization
- Client relationship building
- Patient confidentiality
- Call center experience
- Appointment management
- Appointment scheduling
- Workflow management
- Call routing
Timeline
Appointment Coordinator
Charlie Obaugh Chevrolet
10.2024 - Current
Shift Manager
Daps
04.2021 - 07.2024
Penn Foster Career School