Jasmine Matias
Fresno,CA
Overview
21
21
years of professional experience
Work History
Grocery Team Member
WinCo Foods
Fresno, CA
08.2009 - Current
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Completed price changes on store items quickly and accurately.
- Assisted customers in locating items, answered questions about product features and prices.
- Operated cash register efficiently and accurately during checkout process.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Verified that all incoming shipments were accurate according to purchase orders.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
- Performed weekly inventory counts of stocked items and reported discrepancies to management team.
- Adhered to safety policies while operating equipment such as hand truck or pallet jack.
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Handled returns promptly and professionally while adhering to company policies.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Prepared deli meats, cheeses, salads and other food items according to company recipes.
- Followed proper sanitation procedures when preparing food for sale or stocking shelves with food products.
- Set up promotional displays within the store in accordance with corporate guidelines.
- Maintained knowledge of current promotions, ads, coupons in order to answer customer inquiries accurately.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Followed instructions to properly arrange merchandise items.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Identified and quickly handled spill clean-up.
- Reviewed tags on product shelves and made requested pricing changes.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Created and built product displays to engage customers through visual merchandising.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
Retail Supervisor
NAPA Auto Parts - Genuine Parts
Fresno, CA
05.2003 - 08.2009
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Worked closely with vendors to negotiate pricing contracts that provided the best value for the company.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Identified opportunities for cost savings through improved processes or vendor negotiations.
- Implemented new technologies into the retail environment such as point-of-sale systems or mobile apps.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Coordinated restocks to keep retail displays organized and full for customers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Created successful plans to maximize profits and reduce loss.
- Contributed to merchandising ideas at team meetings to increase sales.
- Increased sales by optimizing in-store promotional strategies.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Directed and supervised staff performance.
- Counted and balanced registers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Managed [number] employees.1
- Managed [number] employees.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Built lasting client relationships by organizing and planning sales events.
- Managed daily operations, client relations and IT.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Education
High School Diploma -
Capuchino High School
San Bruno, CA06-1994
Skills
- Shelf Stocking
- Store Maintenance
- Stock Management
- Product Rotation
- Inventory Tracking
- Shrinkage Prevention
- Temperature Monitoring
- Price Checking
- Product Merchandising
- Payment Processing
- Store Cleaning
- Inspecting Merchandise
- Loss Prevention
- Pallet Jack Operation
- Food Preparation
- Crate Breakdown
- Order Fulfillment
- Customer Service
- Display Setup
- Excellent Communication
- Operating Hand Trucks
- Setting Production Goals
- Product Stocking
- Loading and Unloading Procedures
- Weighing Product
- Product Displays
- Invoice Processing
- Produce Quality Standards
- Accurate Cash Handling
- Outstanding Memorization Skills
- Safety Practices
- Merchandising Produce
- Customer Service-Focused
- Preparing Orders
- Sanitizing Requirements
- Merchandising Skills
- Assisting Customers
- Training and Mentoring
- Attention to Detail
- Seasonal Displays
- Presentation Skills
- Building End Caps
- Team Contribution
- Punctual and Reliable
- [Language] Fluency
- Inventory Counts
- Monitoring Inventory
- Product Knowledge
- Food Safety Understanding
- Teamwork and Collaboration
- Opening and Closing Procedures
- Unloading Deliveries
Timeline
Grocery Team Member
WinCo Foods
08.2009 - Current
Retail Supervisor
NAPA Auto Parts - Genuine Parts
05.2003 - 08.2009
High School Diploma -
Capuchino High School