Jasmine Maye
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Guest Relations Associate
BP Gas Station Service(Thorotns's)
10.2022 - 03.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained stock to meet expected customer demand.
Front Desk Agent
Crowne Plaza Hotel & Resorts
03.2021 - 10.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Office Manager
Derby City Cleaning
09.2018 - 03.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Debt Collection Specialist
ARM Inc.(Northland Group)
04.2014 - 08.2018
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Crew Team Member
McDonald's Restaurant
09.2012 - 04.2014
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Education
GED -
Moorhead State University
150 University Blvd. Morehead , KY 02.2012
Skills
- Order Processing
- Customer Consulting
- Call Center Operations
- Quality Control
- Records Preparation
- Account Management
- Customer Relations
- Retail Sales Customer Service
- Supplies and Materials Oversight
- Guest Satisfaction
- Cash Drawer Reconciliation
- Training Employees
Timeline
Guest Relations Associate
BP Gas Station Service(Thorotns's)
10.2022 - 03.2023
Front Desk Agent
Crowne Plaza Hotel & Resorts
03.2021 - 10.2022
Office Manager
Derby City Cleaning
09.2018 - 03.2021
Debt Collection Specialist
ARM Inc.(Northland Group)
04.2014 - 08.2018
Crew Team Member
McDonald's Restaurant
09.2012 - 04.2014
GED -
Moorhead State University
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