JASMINE MAYLOTT
Brooklyn,United States
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Associate
American Corporate Partners (ACP)
05.2023 - Current
- On-boarding Mentor and Protégé applicants, including reviewing applications and conducting short phone interviews
- Pairing Mentors with post-9/11 veterans and military spouses based on their career interests, personalities, etc
- Managing a caseload of 100 mentorships and providing facilitation and support to Mentors and Protégés alike.
- Providing resources, training and guidance to support Mentors and Protégés.
- Developed the Women's Initiative Program.
CBRN NCO
United States Army Reserve
03.2017 - Current
- Serves as a 74D CBRN NCO and Squad Leader for the 411th Chemical Company.
- Responsible for planning and implementing CBRN operational contingencies for Soldiers
- Serves as the HR Specialist for a Headquarters and Headquarters Company; responsible for providing administrative support for over 100 personnel; maintains enlisted/officer rating scheme; provides daily readiness reports (PERSTAT); reviews awards, evaluations, promotions, personnel actions, and consolidated reports; directly supervises and responsible for the health, welfare, and training of eight Soldiers
- Maintains all records for each Soldier assigned to the 7456 as well as all human resources actions
- Work with soldiers who are eligible for promotion and even arrange the promotion ceremony with the chain of command
- Assistant Operations SPC; recommends task organizations and assigns missions to the company and subordinate elements; assists in determining requirements for and allocation of training resources; maintains unit readiness status of each unit of the command; assists the Operations sections in the The military decision-making process to produce timely orders and synchronize operations
- Maintains all training support materials; prepares materials for advising the unit commander on military education requirements; provides the information required for the unit status report; attends all unit training meetings; develops and published unit training calendar and schedules; forecasts and secures training resources to include training sites; develops and maintains all training records; operates DTMS and other training systems.
- While with the 379th Chemical Company, served as a 74D CBRN SPC responsible for maintaining the platoons DRS equipment as well as a Subject Matter Expert (SME) while in theater
- Served in multiple roles while deployed as a 74D CBRN SPC, 42A (Human Resources Specialist) in the S1 Admin shop, DTS and DTMS manager in the S3 Operations Shop, and assistant to the S3 Operations Officer in Charge (OIC) with Task Force Hell hound, 184th EOD while in Afghanistan
- Responsible for personnel and administrative support to over 500 Soldiers; process, review, and coordinate all actions pertaining to actions, and military awards; screen and update promotion packets for Semi-centralized Promotion Boards; establish and maintain unit Alert Rosters; coordinate and schedule APFT, weapon qualifications and required training Soldiers in the Battalion
- Maintain Personnel Status Report (PERSTAT) on multiple platforms for the entire Battalion of soldiers assigned to multiple countries in CENTCOM
- Personal assistant to the Battalion staff and managed their travel and calendars as well as other secretarial needs.
Unit Administrator
United States Army Reserve
07.2021 - 07.2022
- Served as administrative assistant to the USAR unit commander
- As the day-to-day administrator, assists the commander in accomplishing duties in the training, administration, supply, maintenance, recruiting and retention, inspections, and liaison with higher headquarters
- Acted for the commander in coordinating unit preparation for official inspections, command staff visits, and similar activities
- Planned and established priorities; assigned, distributes, and reviewed work of unit sections and personnel
- Reviewed incoming directives, policies, and instructions from higher headquarters
- Advises the commander and develops and recommends appropriate action to implement changes
- Maintains liaison with higher headquarters; speaks for the commander in clarifying administrative matters, explaining views, or explaining implications of pending problems and programs involving the unit
- Participates in the program planning process
- Prepares standard operating procedures to cover a variety of functional activities for the unit
- Served as unit coordinator for personnel and payroll-related activities
- Initiated and managed personnel actions in such areas as reenlistments, separations, discharges and transfers; military personnel record jackets and health records, requests for MOS changes, security clearances, retirements, promotions and awards, completion of officer and noncommissioned officer evaluation reports, unit training and attendance reporting, unauthorized absences for drills, JUMPS-RC input and other pay actions, and personnel financial records
- Gathers facts for and prepares a variety of recurring and one-time reports
- Served as unit training coordinator
- Administered unit and individual training; interpreted training directives/guidance and analyzes unit training status
- Recommended changes to the unit training program, training schedules, and monthly plan
- Counseled and advised unit personnel on availability.
Customer Service Representative
Grunt Style
09.2018 - 04.2020
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Assisted customers in person
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Inventoried stock
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Operated the live chat
- Wrote call center scripts.
Tutor
Carver Community Center
09.2016 - 02.2017
- Help students learn by reviewing content with them
- Assist them with homework they have an issue with
- Ensure the children do their assigned homework while at the center before they engage in any other activities
- Explain how to solve problems and check completed work with them
- Help students develop study skills and organization techniques to help improve their academic performance
- Keep reports on students and share those reports with supervisors, teachers and parents
- Supervise the students in the after-school program while they are in the building until the tutoring hours are over
- Provide discipline during the hours they are at the youth center should any issues arise
- Serving as a role model to these young children and give them the attention and support they need while I am working with them.
Teaching Aide
Wallace Elementary School
09.2016 - 02.2017
- Supervise and control students during class and when the lead teacher is not present
- Assist students with carrying out classroom activities
- Help in maintaining a clean and organized classroom
- Ensure sanitation of all surfaces, equipment and toys
- Accompany students to the bathroom when necessary
- Maintain appropriate classroom discipline and decorum
- Perform hall and bus duty as instructed by the lead teacher.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global
09.2026
Human Resources Management/Personnel Administration, General -
Institute for Veterans and Military Families - IVMF
01.2023
High school diploma -
Enrico Fermi High School
01.2007
Skills
- Administration
- Data Analysis
- Strong Work Ethic
- Team Building
- Written and Verbal Communication
- Travel Management
- Microsoft Office
- Research Skills
- Business Planning
- Program Leadership
- Cross-Functional Collaboration
- Leadership Development
- Payroll Administrator
Websites
Certification
- First Aid - US Army
- HIPAA Professional (HIPAAP) - US Army
- Confined Spaces
Awards
- Military Honors - US Army
- National Defense Service Medal
- Army Good Conduct Medal
- Global War on Terrorism Service Medal
- Afghanistan Campaign Medal W/Campaign Star
- Army Service Ribbon
- Overseas Service Ribbon
- Armed Forces Reserve Medal W/M Device
- Army Achievement Medal March 2020
- Army Achievement Medal May 2019
- Army Reserve Good Conduct Medal March 2020
- Army Good Conduct Medal July 2020
- Army Superior Unit Award 2021
Timeline
Operations Associate
American Corporate Partners (ACP)
05.2023 - Current
Unit Administrator
United States Army Reserve
07.2021 - 07.2022
Customer Service Representative
Grunt Style
09.2018 - 04.2020
CBRN NCO
United States Army Reserve
03.2017 - Current
Tutor
Carver Community Center
09.2016 - 02.2017
Teaching Aide
Wallace Elementary School
09.2016 - 02.2017
Bachelor of Science - Human Resources Management
University of Maryland Global
Human Resources Management/Personnel Administration, General -
Institute for Veterans and Military Families - IVMF
High school diploma -
Enrico Fermi High School
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