Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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JASMINE MAYO

Washington,DC

Summary

Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with direct ownership to resolve conflicts with an successful background managing large, multi-family complexes of over 500+ units. Exceptional record of maintaining profitability to include positive resident relations and cost controls.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Area Community Manager

Eaglepoint Management
Washington, DC
08.2021 - 04.2022
  • Oversaw 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Evaluated property conditions and recommended improvements.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Aided upper-level leaders by completing budgets and forecast reports for executive action planning.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Introduced effective emergency resolutions and managed special projects.
  • Resolved tenant issues quickly and increased tenant retention by 98%.
  • Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct the team.
  • Managed community within established cost constraints.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Organized and executed launch of "2" communities.
  • Met with residents to gather information and develop effective solutions.
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing standards.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Boosted renewal rents by 20% while maintaining 95% level on effective rent numbers.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Improved processes through expense management.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Sr. Property Manager

Towner Management - Tax Credit/HUD
Baltimore, MD
02.2020 - 07.2021
  • Directed property management program of 4 properties (2 senior; 2 transitional permanent supportive housing - SRO's) by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Completion of annual and interim recertification's.
  • Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
  • Inspected community common areas, apartment units, and model appearance to address problems.
  • Negotiated vendor contracts and presented to owners for approval.
  • Reviewed financial forecasts, budget, and operational goals.
  • Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Collected and maintained careful records of rental payments and payment dates.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Managed maintenance and custodial staff of 5.
  • Exceeded annual occupancy of % in 95 in 6 month's.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.

Leasing/Asst.Property Manager/Property Manager

Career Strategies Group - Conventional, Tax Credit
Alexandria , VA
06.2016 - 02.2020
  • Decreased operating costs by 60% by implementing cost control procedures.
  • Secured a average of 15-20 rental agreements each month.
  • Completed final move-out inspections.
  • Introduced and monitored effective lease renewal programs.
  • Carefully screened applicants for tenancy.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Maximize rental income while minimizing expenses through effective planning and control.
  • Prepared specifications, solicited bids and approved sub-contracts for building services.
  • Trained and motivated leasing staff during semi-monthy trainings.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Proper processing of FAS statements & collection accounts.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Managed community of 500+ apartment homes.
  • Delivered emergency 24-hour on-call service for any tenant issues.
  • Maintained constant balance of property petty cash account.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Assistant Property Manager

Dreyfuss Management LLC - Conventional/Lease-Up
Washington, DC
03.2015 - 06.2016
  • Advertised client properties on websites, through social media and in real estate guides.
  • Showed properties to potential prospects and at open houses and by appointment.
  • Secured an average of 50 rental agreements each month.
  • Completed final move-out walk-throughs for tenants.
  • Carefully screened applicants for tenancy.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Developed annual sales and marketing plans.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Communicated effectively with owners, residents and on-site associates.
  • Maintained a sufficient number of units so that they were market-ready at all times.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Evaluated and recommended changes in rental pricing strategies.
  • Communicated with landlord regarding building and tenant issues.
  • Scheduled contractors for maintenance issues.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Planned special events such as lotteries, dedications and project tours.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Suggested improvements to MRI software.
  • Developed and executed plan to achieve and maintain 98% or better rate of occupancy Lease Up (April 1st,2015- November 8th,2015.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.

Assistant Property Manager

Edgewood Management Group - Tax Credit
Washington, DC
08.2014 - 03.2015
  • Assist the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community.
  • Handle all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move-outs.
  • Active in conducting move-in and move-out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance.
  • Post rent payments and prepare bank deposits as well as follow up on collections.
  • Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries.
  • Help maintain an efficient operation of the property consistent with Loss Prevention and Corporate Office policies and procedures, even during understaffed periods.
  • Coordinated, trained and motivated leasing staff (weekly).

Community Residential Assistant

Horning Brothers - HUD, Tax Credit, Conventional
Washington, DC
07.2011 - 08.2014
  • Coordinate with various staff for operational support of a 4 property office Serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operation problems.
  • LIHTC and Tax Credit Experienced Operate desktop computer with proficiency in Microsoft programs to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of Policies of established departments/divisions; prepare, transcribe, compose, type, edit, and distribute Agendas and minutes of numerous meetings.
  • Handle all telephone inquiries, Schedule and coordinate prospect meetings, showing renting units, conducting interviews, setting appointments, processing the move-in including processing and approving all leases, executing renewals, completing move-outs, events and other similar activities for supervisors, which also includes travel and lodging arrangements.
  • Proper operation of One Site/Jenark/NUI/YARDI Property Management Software Time management, effective follow up, and organizational skills.
  • Proven sales record of 97% closing Ratio; highly motivated, service-oriented, and a self-starter.
  • Active in conducting move-in and move-out inspections.
  • Scheduling all contract repairs for vacant units.
  • Housing Inspections for all agencies including (DCHA) units to determine applicable charges for damages.
  • Conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance.
  • Post rent payments and prepare bank deposits as well as follow up on collections, post 3-days notices and late fees.
  • Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries through NEXUS Systems (Accounting Software) Assist the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Drafted biweekly time sheets for 5 executives and employees.

Customer Relations Sales Coordinator

Spring Hill Mt. Vernon - Senior Living, Tax Credit
Alexandria, VA
09.2009 - 03.2011
  • Promptly responded to inquiries and requests from prospective customers.
  • Interview with prospects to determine housing needs.
  • Proven track record of follow and closing ratio of 98% Set and execute meetings at prospects meeting place of choice (I.e.home, business, work) Prepare and transcribe Home Care Packages for prospective clients Perform all Social Media Direct marking campaigns.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Coordinated between billing department and customers to resolve problems.
  • Entered sales data promptly and efficiently with a 98.9% accuracy rate.
  • Greeted customers in a timely fashion, while quickly determining their leasing needs.
  • Negotiated rental pricing regarding billing and marketing procedures.

Leasing Consultant

Equity Residential - Conventional/Lease-Up
Alexandria, VA
09.2009 - 09.2010
  • Providing Exceptional Customer Service.
  • Creating and Building Client Relationships.
  • Responsible for making my own appointments and showing apartments.
  • Process applications for approvals and submit processed applications to the Community Manager for approval.
  • Type lease and complete appropriate paperwork accurately and on a timely basis.
  • Review with the Community Manager and obtain signature.
  • Secure new resident's signature(s) on appropriate paperwork prior to move-in.
  • Assist in monitoring renewals.
  • Distribute and follow-up on renewal notices.
  • Receive all telephone calls and in-person visits.
  • Participate in outreach marketing activities on a regular basis to obtain traffic.
  • Responded to resident concerns, complaints and inquiries.
  • Completed work order request forms and refers to leasing manager or manager as needed.
  • Interviewed prospective tenants and records information to ascertain needs and qualifications accompanied prospects to apartments and discusses size and layout of rooms, on-site facilities, services available, and terms of lease.
  • Assisted with collection of rents by the 6th of each month through reminders and 3 or 5 day pay or quits.
  • Monitored all advertising agreements with rental locators and networking within the community.
  • Proper knowledge of Microsoft Business Suite (Word, Excel, PowerPoint) Computerized knowledge of Accounting Software.

Guest Services Manager

Westin Hotel
Washington, DC
05.2008 - 09.2009
  • Extend quality customer care services at all times to customers.
  • Maintain guest register and enter all relevant details accurately.
  • Keep track of the services provided to customer throughout their stay Draft bills and levy expenses charges, as per the services provided.
  • Improved customer service ratings increase from 94% through 97% Recruited and trained 15 new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Processed 35 reservations per 4 Hour Intervals.
  • Increased hotel revenue, profits and market share through improving POS Systems.
  • Executed an average of 60 prompt wake-up calls each morning.
  • Promoted the hotel brand's loyalty scheme through direct marketing programs.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping for accurate turnover times.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Lead Leasing Consultant

Clark Realty Management - HUD, Tax Credit
Ashburn, VA
03.2006 - 09.2009
  • Overseeing leasing staffs to ensure occupancy rates and monthly quota are met.Responsible for showing properties to prospective tenants.
  • Maintain and develop property and client database.
  • Overseeing Move out and Move In Inspections.
  • Responsibility for Maintenance scheduling and follow-ups Showing Apartments to prospective tenants.
  • Resolving disputes including payment demands, evictions, and deposit demands.
  • Performing tenant credit check and approvals Record keeping Month End Reports.
  • Providing exceptional customer service to each client and or guest.
  • Responsible for maintenance of all resident and property documents.
  • Gather knowledge of all lease associated documents and accurately complete them regularly.
  • Monitor the daily maintenance of all files and documents Examine the pre-leased apartments before the resident's scheduled move-in date.
  • Comprehend the community and identify all specials and floor plans.
  • Build and maintain waiting lists while considering the aspects of urgency while building and maintain strong customer relationships.
  • Lease all the vacant and upcoming vacancies by qualifying prospective residents considering the company standards Maintain a minimum 98% as the closing ratio.
  • Responsible for shopping competitive properties to stay ahead of the industry trends.
  • Implement lease renewal procedure to capitalize on resident retention and synchronize all move-in dates and all changes according to move-outs.
  • Complete guest cards and follow-up with the prospects to boost occupancy.
  • Handle incoming phone calls competently and mange consequently while maintaining quality customer service.
  • Provide help for requests by the maintenance team and check resident satisfaction in person and through regular follow-up call.

Education

Associate of Arts - Interior Design

The Art Institute of Pittsburgh
Pittsburgh, PA

High School Diploma -

Luke C. Moore Academy SHS
Washington, DC

Bachelor of Architecture -

University of Maryland - Baltimore County
Baltimore, MD
2024

Bachelors - Business Administration

Colorado Technical University
2019

Skills

  • Expertise in tenant relations, sales, marketing and business transactions
  • Tax Credit, Low Income Housing Tax Credit (LIHTC), Section 236, Conventional, and Lease Up Experienced
  • Maintaining a Annual File Audit score of 989%
  • REACT Experience
  • Working knowledge of accounting principles and commonly accepted budgeting concepts
  • Great marketing technique and production
  • Exceptional knowledge of MS Office programming (Microsoft Word, Excel, Power point)
  • Detail-oriented and very organized
  • In-depth knowledge of income tax credits, Section 8 and re-certification vouchers
  • Successful in collections and managing outstanding tenant issues
  • In-depth knowledge of tenant, landlord and association laws
  • Resourceful problem solver
  • Overseer of staff of 10 employees to include maintenance teams
  • Experienced in direct marketing to include social media platforms

Accomplishments

    Award - Stepping Up To The Plate 2012-2015

Certification

TCS (Tax Credit Specialist) Certified - 2015 - Current

Timeline

Area Community Manager

Eaglepoint Management
08.2021 - 04.2022

Sr. Property Manager

Towner Management - Tax Credit/HUD
02.2020 - 07.2021

Leasing/Asst.Property Manager/Property Manager

Career Strategies Group - Conventional, Tax Credit
06.2016 - 02.2020

Assistant Property Manager

Dreyfuss Management LLC - Conventional/Lease-Up
03.2015 - 06.2016

Assistant Property Manager

Edgewood Management Group - Tax Credit
08.2014 - 03.2015

Community Residential Assistant

Horning Brothers - HUD, Tax Credit, Conventional
07.2011 - 08.2014

Customer Relations Sales Coordinator

Spring Hill Mt. Vernon - Senior Living, Tax Credit
09.2009 - 03.2011

Leasing Consultant

Equity Residential - Conventional/Lease-Up
09.2009 - 09.2010

Guest Services Manager

Westin Hotel
05.2008 - 09.2009

Lead Leasing Consultant

Clark Realty Management - HUD, Tax Credit
03.2006 - 09.2009

Associate of Arts - Interior Design

The Art Institute of Pittsburgh

High School Diploma -

Luke C. Moore Academy SHS

Bachelor of Architecture -

University of Maryland - Baltimore County

Bachelors - Business Administration

Colorado Technical University

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