Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Jasmine Mayo

Washington,DC

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Property Manager

The Michael's Organization
06.2022 - Current
  • Oversaw a 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Gained feedback useful in collaborating with business leaders to devise solutions
  • Increased office organization by creating filing systems and managing confidential information carefully
  • Resolved tenant issues quickly and increased tenant retention 70%
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Managed community within established cost constraints
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes
  • Met with residents to gather information and develop effective solutions
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing operational standards.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Area Community Manager

Eaglepoint Management
08.2021 - 04.2022
  • Oversaw a 10-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Evaluated property conditions and recommended improvements
  • Collected rental payments from residents and kept meticulous records of delinquent accounts
  • Introduced effective emergency resolutions and managed special projects
  • Resolved tenant issues quickly and increased tenant retention by 98%
  • Liaised with diverse community agencies to serve as client advocate and provide continuity of care
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct the team
  • Managed community within established cost constraints
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers
  • Organized and executed launch of "2" LIHTC communities
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Created policies and procedures for successful community management.
  • Aided upper-level leaders by completing budgets and reports for executive action planning.
  • Met with residents to gather information and develop effective solutions
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing operational standards.

Sr. Property Manager

Towner Management
02.2020 - 07.2021
  • Oversaw a 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Received and processed resident payments, and updated system accounts with latest information
  • Gained feedback useful in collaborating with business leaders to devise solutions
  • Boosted renewal rents by 20% while maintaining 95% level on effective rent numbers
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
  • Improved processes through expense management
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Completed initial, annual and interim recertification's
  • Enhanced property value through strategic capital improvement projects and regular upkeep.
  • Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
  • Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
  • Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
  • Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
  • Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
  • Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
  • Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
  • Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
  • Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
  • Prepared annual budget, scheduled expenditures and collected monthly rent from tenants.
  • Handled terminations, performance evaluations, and staff coaching to maintain top property operations
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities
  • Inspected community common areas, apartment units, and model appearance to address problems
  • Negotiated vendor contracts and presented to owners for approval
  • Reviewed financial forecasts, budget, and operational goals
  • Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
  • Responded to escalated resident concerns and issues and monitored resolution
  • Maximized rental income while minimizing expenses through effective planning and control.

Leasing/Asst.Property Manager/Property Manager

Career Strategies Group
06.2016 - 02.2020
  • Collected and maintained careful records of rental payments and payment dates
  • Promoted positive company and owner relationships through proactive attention to concerns
  • Responded to all Common Area Maintenance (CAM) inquiries
  • Generated leads for sales and rental properties through cold calls and referrals
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Managed maintenance and custodial staff of 5
  • Exceeded annual occupancy of % in 95 in 6 months
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Completed final move-out walk-throughs with tenants to identify any required repairs
  • Decreased operating costs by 60% by implementing cost control procedures
  • Secured an average of 15-20 rental agreements each month
  • Completed final move-out inspections
  • Introduced and monitored effective lease renewal programs
  • Carefully screened applicants for tenancy
  • Analyzed and evaluated monthly and quarterly financial statements
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Verified that all customer complaints were handled promptly and appropriately
  • Maximized rental income while minimizing expenses through effective planning and control
  • Trained and motivated leasing staff during bi-monthly trainings
  • Communicated effectively with owners, residents and on-site associates.

Assistant Property Manager

Dreyfuss Management LLC
03.2015 - 06.2016
  • Maintained a sufficient number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies
  • Communicated with landlord regarding building and tenant issues
  • Scheduled contractors for maintenance issues
  • Responded to all Common Area Maintenance (CAM) inquiries
  • Planned special events such as lotteries, dedications and project tours
  • Audited files and reported any issues requiring follow-up to program manager
  • Suggested improvements to MRI software
  • Developed and executed plan to achieve and maintain 98% or better rate of occupancy Lease Up
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Assisted the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community
  • Handled all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move-outs
  • Active in conducting move-in and move-out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance
  • Post rent payments and prepare bank deposits as well as follow up on collections
  • Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.

Customer Relations Sales Coordinator

Spring Hill Mt. Vernon
09.2009 - 03.2011
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
  • Implemented effective cross-selling strategies, increasing overall sales volume and client retention rates.
  • Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
  • Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.

Guest Services Manager

Westin Hotel
05.2008 - 09.2009
  • Providing Exceptional Customer Service
  • Creating and Building Client Relationships
  • Responsible for making my own appointments and showing apartments
  • Process applications for approvals and submit processed applications to the Community Manager for approval
  • Type lease and complete appropriate paperwork accurately and on a timely basis
  • Review with the Community Manager and obtain signature
  • Secure new resident's signature(s) on appropriate paperwork prior to move-in
  • Assist in monitoring renewals
  • Distribute and follow-up on renewal notices
  • Receive all telephone calls and in-person visits
  • Participate in outreach marketing activities on a regular basis to obtain traffic
  • Responded to resident concerns, complaints and inquiries
  • Completed work order request forms and refers to leasing manager or manager as needed
  • Interviewed prospective tenants and records information to ascertain needs and qualifications accompanied prospects to apartments and discusses size and layout of rooms, on-site facilities, services available, and terms of lease
  • Assisted with collection of rents by the 6th of each month through reminders and 3 or 5 day pay or quits
  • Monitored all advertising agreements with rental locators and networking within the community
  • Proper knowledge of Microsoft Business Suite (Word, Excel, PowerPoint) Computerized knowledge of Accounting Software
  • Extend quality customer care services at all times to customers
  • Maintain guest register and enter all relevant details accurately
  • Keep track of the services provided to customer throughout their stay Draft bills and levy expenses charges, as per the services provided.

Lead Leasing Consultant

Clark Realty Management
03.2006 - 09.2009
  • Improved customer service ratings increase from 94% through 97%
  • Recruited and trained 15 new members of the guest service team
  • Greeted and welcomed all hotel guests with a smile
  • Processed 35 reservations per 4 Hour Intervals
  • Increased hotel revenue, profits and market share through improving POS Systems
  • Executed an average of 60 prompt wake-up calls each morning
  • Promoted the hotel brand's loyalty scheme through direct marketing programs
  • Escorted guests to their assigned rooms, including transporting their luggage
  • Reviewed account information and charges with guests during check-out
  • Collaborated with maintenance and housekeeping for accurate turnover times
  • Resolved service-related problems in a timely manner
  • Verified that personal and payment information on guest accounts was accurate and complete
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction
  • Developed departmental objectives, work schedules, budgets and policies
  • Updated team members about changes in hotel products, services, pricing and policies
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
  • Overseeing leasing staffs to ensure occupancy rates and monthly quota are met
  • Responsible for showing properties to prospective tenants
  • Maintain and develop property and client database
  • Overseeing Move out and Move In Inspections
  • Responsibility for Maintenance scheduling and follow-ups
  • Showing Apartments to prospective tenants
  • Resolving disputes including payment demands, evictions, and deposit demands
  • Performing tenant credit check and approvals
  • Record keeping Month End Reports
  • Providing exceptional customer service to each client and or guest
  • Responsible for maintenance of all resident and property documents
  • Gather knowledge of all lease associated documents and accurately complete them regularly
  • Monitor the daily maintenance of all files and documents
  • Examine the pre-leased apartments before the resident's scheduled move-in date
  • Comprehend the community and identify all specials and floor plans
  • Build and maintain waiting lists while considering the aspects of urgency while building and maintain strong customer relationships
  • Lease all the vacant and upcoming vacancies by qualifying prospective residents considering the company standards
  • Maintain a minimum 98% as the closing ratio
  • Responsible for shopping competitive properties to stay ahead of the industry trends
  • Implement lease renewal procedure to capitalize on resident retention and synchronize all move-in dates and all changes according to move-outs
  • Complete guest cards and follow-up with the prospects to boost occupancy
  • Handle incoming phone calls competently and manage consequently while maintaining quality customer service.
  • Increased property occupancy rates through proactive lead generation, follow-up, and closing strategies.
  • Enhanced leasing team performance by implementing effective training programs and consistently providing constructive feedback.
  • Streamlined leasing processes for improved efficiency by closely collaborating with the property management team.
  • Effectively marketed available properties, resulting in increased inquiries and successful lease signings.

Education

Associate of Arts - Interior Design

The Art Institute of Pittsburgh
Pittsburgh, PA

High School Diploma -

Luke C. Moore Academy SHS
Washington, DC

Bachelors - Business Administration

Colorado Technical University
Denver, CO
01.2019

Skills

  • Expertise in tenant relations, sales, marketing and business transactions
  • Tax Credit, Low Income Housing Tax Credit (LIHTC), Section 236, Conventional, Project Base Section 8, HUD and Lease Up Experienced
  • Maintaining a Annual File Audit score of 989%
  • REACT Experience
  • Working knowledge of accounting principles and commonly accepted budgeting concepts
  • Great marketing technique and production
  • Exceptional knowledge of MS Office programming (Microsoft Word, Excel, Power point)
  • Detail-oriented and very organized
  • In-depth knowledge of income tax credits, Section 8 and re-certification vouchers
  • Successful in collections
  • Tax Credit Specialist (TCS) NHCM
  • Certified Occupancy Specialist (COS) NHCM

Certification

TCS (Tax Credit Specialist) Certified - 2015 - Current

Accomplishments

Stepping Up To The Plate 2012-2015

Timeline

Property Manager

The Michael's Organization
06.2022 - Current

Area Community Manager

Eaglepoint Management
08.2021 - 04.2022

Sr. Property Manager

Towner Management
02.2020 - 07.2021

Leasing/Asst.Property Manager/Property Manager

Career Strategies Group
06.2016 - 02.2020

Assistant Property Manager

Dreyfuss Management LLC
03.2015 - 06.2016

Customer Relations Sales Coordinator

Spring Hill Mt. Vernon
09.2009 - 03.2011

Guest Services Manager

Westin Hotel
05.2008 - 09.2009

Lead Leasing Consultant

Clark Realty Management
03.2006 - 09.2009

Associate of Arts - Interior Design

The Art Institute of Pittsburgh

High School Diploma -

Luke C. Moore Academy SHS

Bachelors - Business Administration

Colorado Technical University

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