Hi, I’m
Jasmine McCaster
Clarksville,TN
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Summary
Proficient customer service representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in MS Teams and MS Word.
Overview
11
years of professional experience
Work History
AllstateRemote, Remote
Licensed Customer Service Agent
11.2021 - 04.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Organized and coordinated meetings and conference calls with various individuals.
- Analyzed customer requirements to determine which products or services would provide best fit.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Liberty MutualNew Castle, PA
CLAIMS CUSTOMER SERVICE SPECIALIST
05.2011 - 11.2019
Job overview
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Reported policy changes and company conditions affecting customer satisfaction.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Implemented improvements in manual and electronic billing procedures.
Dunkin DonutsNew castle, PA
SHIFT LEADER
09.2009 - 05.2011
Job overview
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
New Castle High SchoolNew Castle, Pa
High School Diploma
06.2010
State of Tennessee
Tennessee Producer Agent License from Insurance
11.2021
Skills
- 5 Year Remote/ Work from home work experience
- Effective communication
- Presentation skills
- Customer service and care
- Customer needs determination
- Problem-solving skills
- Customer service abilities
- Customer complaint resolution
- Organizational skills
- Flexible and Adaptable
Accomplishments
- Adaptable professional with 9.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Customer Service Agent
Allstate
11.2021 - 04.2022
CLAIMS CUSTOMER SERVICE SPECIALIST
Liberty Mutual
05.2011 - 11.2019
SHIFT LEADER
Dunkin Donuts
09.2009 - 05.2011
New Castle High School
High School Diploma
State of Tennessee
Tennessee Producer Agent License from Insurance
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