Jasmine McClain
Multifaceted worker
Buffalo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised learning new skills..
Overview
6
6
years of professional experience
Work History
Multisystemic Therapist
Catholic Charities of Western New York
Buffalo, NY
12.2023 - Current
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Communicated with school personnel, probation officers, psychiatrists, and other professionals regarding client progress.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- Provided crisis intervention services when needed.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Participated in regular case reviews with other clinicians to discuss client progress.
- Attended trainings, workshops related to current trends in the field of psychology, mental health counseling.
- Documented all interactions with clients according to agency policy and procedures.
Case Manager
Platinum Community Care
Rochester, NY
08.2023 - 11.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Coordinated support services and optimized communication between healthcare workers and patients.
Clinical Coordinator
University of Rochester
Rochester, NY
10.2022 - 08.2023
- Operates Epic to access patient information, answer patient's questions, and communicate with of staff members and providers to address patient matters and concerns
- Manage multiple provider's clinic by scheduling appointments and creating templates for clinic time
- Administrative work such as scheduling meetings and personal appointments for providers
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
Workers Compensation Claims Adjuster
Liberty Mutual Insurance
Syracuse, NY
12.2021 - 10.2022
- Work with payment and forms to calculate and issue payments to injured workers as necessary
- Direct the care of injured workers throughout the life of their claim.
- Determined liability, compensability and benefits due on each claim.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Analyzed information gathered by investigations and reported findings and recommendations.
Outpatient Access Specialist
University of Rochester
Rochester, NY
04.2020 - 11.2021
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
Internet Sales Coordinator
Hoselton Auto Mall
Fairport, NY
01.2020 - 03.2020
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Undergraduate Research Assistant
Alcohol Research Lab, University at Buffalo
Buffalo, NY
06.2019 - 08.2019
- Contacted potential subjects to introduce and explain study objectives and protocols and arrange interviews.
- Presented findings from the studies conducted in the lab to my colleagues in different expertise.
- Conducted surveys, interviews and experimental research to facilitate data analysis.
- Cultivated research skills to learn how to handle independent assignments.
- Worked in collaborative setting to better understand lifecycle of data on clinical psychology.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Supported principal investigators during research into post-traumatic stress disorder.
- Maintained documentation and reporting of adverse events, recommending corrective action as appropriate.
Undergraduate Research Assistant
Social Metacognition Lab, University at Buffalo
Buffalo, NY
09.2018 - 05.2019
- Maintained documentation and reporting of adverse events, recommending corrective action as appropriate.
- Set up, calibrated and maintained laboratory and field research
- Processed data and generated reports to distribute to appropriate team members.
- Coded and verified data in accordance with specified research protocol and coding procedures, entering data into computer database for subsequent analysis.
Education
Master of Science - Industrial & Organizational Psychology
Capella University
Minneapolis, MN03.2024
Bachelor of Arts - Psychology
SUNY at Buffalo
Buffalo, NY12.2019
Associate of Arts - Humanities and Social Sciences
Monroe Community College
Rochester, NY05.2017
Skills
- Verbal and Written Communication
- Microsoft Windows and Office
- Collaborative Team Player
- Organizational Skills
- Interpersonal Skills
- Multitasking and Prioritization
- Problem Solving
- Active Listening
Timeline
Multisystemic Therapist
Catholic Charities of Western New York
12.2023 - Current
Case Manager
Platinum Community Care
08.2023 - 11.2023
Clinical Coordinator
University of Rochester
10.2022 - 08.2023
Workers Compensation Claims Adjuster
Liberty Mutual Insurance
12.2021 - 10.2022
Outpatient Access Specialist
University of Rochester
04.2020 - 11.2021
Internet Sales Coordinator
Hoselton Auto Mall
01.2020 - 03.2020
Undergraduate Research Assistant
Alcohol Research Lab, University at Buffalo
06.2019 - 08.2019
Undergraduate Research Assistant
Social Metacognition Lab, University at Buffalo
09.2018 - 05.2019
Master of Science - Industrial & Organizational Psychology
Capella University
Bachelor of Arts - Psychology
SUNY at Buffalo
Associate of Arts - Humanities and Social Sciences
Monroe Community College
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