JASMINE MCCLARY
Chesapeake,Va
Summary
Dynamic professional with exceptional communication skills and a proven ability to work independently or collaboratively within teams. Known for adaptability and a proactive approach to challenges, consistently delivering strong results. Demonstrates outstanding problem-solving capabilities while building and maintaining robust relationships with clients and colleagues. Committed to fostering team success and contributing positively to organizational objectives.
Overview
15
15
years of professional experience
Work History
Patient Services Coordinator
Sentara LTSS Department
04.2021 - Current
- Insurance verification
- Forward request and unresolved issues to designated resource by communicating and coordinating with internal departments
- Fax approval/denial letters
- Reduce denials related to inaccurate insurance information and/or authorization
- Ability to effectively reach providers through multiple methods including (but not exclusive to) phone, and email
- Verifying home health care benefits for new home health and hospice clients
- Administrative functions as needed or assigned, including correspondence and filing
- Input pre authorizations for long-term care members using Jiva 6 system and Symphony system
- Collaborate with team members to ensure authorizations were correct, and in compliance
- Scanning of Letter of Agreements/contracts between Sentara and various hospitals
- Outbound calls to providers to ensure accuracy
- Answer inbound calls from providers requesting approval letters or update on long term care authorization
- Understand, meet, and exceed important key performance indicators
- Document using Microsoft excel
- Performs all other job functions related to this job
Secretary
Maxim Healthcare/Optima/Sentara
VA Beach, USA
08.2019 - 04.2021
- Performed receptionist & operator duties
- Administrative functions as needed or assigned, including correspondence and filing
- Scanning of documents into MACESS systems
- Edit, export, & mail out Optima insurance denial letters
- Collaborated with team members to stay in compliance with denial letters
- Usage of different systems (Symphony- to attach letters) Wintergrate- to ensure correct customer/facility information)
- Greet and assist visitors for medical directors
Patient Registration Technician Otolaryngology
Childrens Hospital of The Kings Daughters
Norfolk, USA
02.2018 - 07.2019
- Scheduled for 6 different providers, on call and in person
- Built and maintained relationships with client/ hospital personnel and contracting physicians; resolved issues/conflicts
- Coordinate outside communication from clinical providers and facility management with internal departments
- Bedside Registration
- Provide clerical and secretarial support for the patient access team
- Greet, instruct, direct and assist patients and visitors upon arrival to the service area
- Collected co-payments, entered authorization data and handled billing inquiries.
- Met all performance benchmarks for service quality and efficiency during customer calls.
- Responsible for accurate data collection, documentation, and data retrieval with computerized system
- Managed front counter, answering phones open and close office
- Conducted employee education sessions on standard operating procedures and corporate protocols.
- Works collaboratively with various departments on patient access related information
- Assumed ownership over team productivity and managed workflow to meet or exceed quality
- Performed pre-registration and insurance verification for CHKDHS services.
- Operated multiple systems including EPIC and Powerchart to assist patients.
Patient Access Technician
Childrens Hospital Of The Kings Daughters
Norfolk, VA
06.2017 - 02.2018
- Provide clerical and secretarial support for the Patient Access Team.
- Greeted, assisted, and guided patients and visitors in the service area.
- Enhanced efficiency of revenue cycle by managing insurance verifications, co-payments, authorizations, and billing inquiries.
- Responsible for accurate data collection, documentation, and data retrieval with computerized system
- Works collaboratively with various departments on patient access related information
- Conducts preregistration and imsurance verification for CHKDHS services
- Used Various systems to assists patients (EPIC, Powerchart, Patient Access Advisor, Eclipsys)
- Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs
CITY Carrier Assistant
United States Postal Service
Norfolk, USA
12.2016 - 05.2017
- Deliver mail to residences/businesses on designated routes; mail delivered promptly and accurately routing or casing mail in sequence of delivery
- Deliver mail by foot or vehicle, 8-10 hours per day, usually 12 or more miles
- Provide customers with postal information and change of address cards and other postal forms
- Receive and investigate, customers' complaints which increased customer awareness, and satisfaction
- Execute excellent customer service in response and resolution to questions and concerns
- Obtain customer signatures for special deliveries
- Obtains receipts for certified, insured and registered mail
Customer Service/ Cashier/Sales
NINA BEAUTY SUPPLY
Norfolk, USA
09.2010 - 12.2016
- Consult with customers for beauty care and make product recommendations, process customer
- Payments by cash and credit card
- Keep up with trends to provide up to date information to customers
- Suggest different items to increase customer satisfaction
- Provide information regarding store policies and popular items
Cashier, Sales Associate
BOJANGLES
Norfolk, USA
03.2010 - 06.2010
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Respond to all customer inquiries thoroughly and professionally
- Operated the drive-through window and sales register quickly and efficiently
Education
High School Diploma -
Norview High School
Norfolk, VA06-2011
GENERAL STUDIES -
Tidewater Community College
Norfolk, VASkills
- Customer service
- Basic Computer Skills
- Microsoft Office
- Receptionist
- Scheduling
- Filing
- Insurance Eligibility Confirmation
- Effective Organization Skills
- Knowledge of ICD codes
- Multitasking and organization
- Registration and admissions
- Payment processing
- Data entry
- Verbal and written communication
- Customer follow-up
- Insurance company billing
- Phone and email etiquette
Timeline
Patient Services Coordinator
Sentara LTSS Department
04.2021 - Current
Secretary
Maxim Healthcare/Optima/Sentara
08.2019 - 04.2021
Patient Registration Technician Otolaryngology
Childrens Hospital of The Kings Daughters
02.2018 - 07.2019
Patient Access Technician
Childrens Hospital Of The Kings Daughters
06.2017 - 02.2018
CITY Carrier Assistant
United States Postal Service
12.2016 - 05.2017
Customer Service/ Cashier/Sales
NINA BEAUTY SUPPLY
09.2010 - 12.2016
Cashier, Sales Associate
BOJANGLES
03.2010 - 06.2010
High School Diploma -
Norview High School
GENERAL STUDIES -
Tidewater Community College
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