Jasmine McCloud
Harvey,IL
Summary
Proven leader in enhancing customer satisfaction and streamlining operations, with a history at Amazon showcasing exceptional problem-solving and team leadership skills. Excelled in roles requiring adaptability, effective communication, and a keen focus on achieving superior service standards. Demonstrated expertise in financial accuracy and safety, contributing to significant improvements in workplace efficiency and customer experience.
Overview
11
11
years of professional experience
Work History
Transporter
SmartChoice Transportation
08.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with dispatchers to prioritize urgent shipments while maintaining excellent performance metrics for all deliveries.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Assistant Manager
Amazon
11.2021 - 08.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Family Dollar
05.2019 - 10.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Home of the Hoagy
02.2014 - 10.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Thornton Township
Harvey, IL05-2012
Skills
- City and non-city driving
- Customer service
- Excellent communication
- Defensive driving techniques
- Patient transport
- Problem-solving
- Adaptability and flexibility
- Team leadership
- Time management
- Decision-making
Timeline
Transporter
SmartChoice Transportation
08.2024 - Current
Assistant Manager
Amazon
11.2021 - 08.2024
Assistant Manager
Family Dollar
05.2019 - 10.2021
Assistant Manager
Home of the Hoagy
02.2014 - 10.2019
High School Diploma -
Thornton Township
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