Summary
Overview
Work History
Education
Skills
University Leadership Involvement
Timeline
Generic

Jasmine McCloud

Houston,TX

Summary

Driven and service-oriented professional with hands-on experience in client relations, case management support, and administrative coordination within the public sector. Skilled in managing sensitive information, supporting legal processes, and maintaining efficient operations in high-demand environments. Demonstrates strong communication, critical thinking, and a commitment to professionalism and ethical standards. Eager to contribute to organizations focused on justice, advocacy, and community impact.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Client Relations Intern

Harris County Public Defender's Office
Houston, TX
01.2026 - Current
  • Manage client communications, including scheduling and inquiries.
  • Maintain accurate client records and assist with case preparation.
  • Coordinate between clients, attorneys, and staff to ensure smooth workflow.
  • Provide administrative support, including filing and data entry.
  • Houston, TX

Dean’s Office Receptionist

Texas Southern University
Houston, TX
02.2025 - Current
  • Managed front desk operations, greeted visitors, and handled inquiries.
  • Provided administrative support to faculty and staff while maintaining organized office records.
  • Facilitated communication between students, faculty, and administration.

Customer Service Representative

Walmart
Oklahoma City, OK
01.2021 - 05.2022
  • Delivered high-quality customer service by resolving inquiries professionally.
  • Strengthened customer satisfaction through effective communication and problem-solving.
  • Maintained composure and efficiency in fast-paced environments.
  • Oklahoma City

Education

Bachelor of Science - Administration of Justice, Psychology

Texas Southern University
Houston, TX
08.2022 - 05.2026

Skills

  • Microsoft Office (Word, Excel, Etc)
  • Data Entry
  • Canva
  • Communication
  • Organization
  • Time Management
  • Leadership
  • Teamwork
  • Conflict Resolution

University Leadership Involvement

  • Selected Miss Barbara Jordan-Mickey Leland School of Public Affairs, Texas Southern University, 2025-2026, Serving as an ambassador for the school by engaging in campus activities, supporting school initiatives, and upholding the legacy of public service, leadership, and advocacy associated with Barbara Jordan and Mickey Leland.
  • Secretary, Collegiate 100, Texas Southern University, Maintained official records, meeting documentation, and organizational correspondence.
  • Student Mentor and Peer Support Leader, Campus Pals, Texas Southern University, Helped create a welcoming and supportive campus environment by encouraging student involvement, building positive peer relationships, and fostering a strong sense of community.
  • Participant, HBCU Battle of the Brains, Texas Southern University, 03/26, Austin, TX, Selected to represent Texas Southern University in a national innovation and entrepreneurship competition featuring students from HBCUs across the country.

Timeline

Client Relations Intern

Harris County Public Defender's Office
01.2026 - Current

Dean’s Office Receptionist

Texas Southern University
02.2025 - Current

Bachelor of Science - Administration of Justice, Psychology

Texas Southern University
08.2022 - 05.2026

Customer Service Representative

Walmart
01.2021 - 05.2022
Jasmine McCloud