Jasmine McCormick
Rolling Meadows,United States
Summary
An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Coordinator
MEDSPEED LLC
06.2019 - Current
- My responsibilities include time tracking, supplies shipments from our clients in the medical field, coordinating with our management team, and distributing the items to our fleet of drivers to ensure they arrive at their destination on time.
- Keep a daily report of all movements throughout the day, work with Salesforce to track our incoming orders, and speak to our clients to ensure that all of their needs are met, and that they are satisfied with our services.
- Ensure billing is accurate with every movement.
- Managed efficient teams of over 100 employees.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality, and increase productivity.
- Collaborated with other departments to ensure quality service delivery.
Claims Service Representative
Installation Made Easy
01.2024 - 03.2025
- Collaborated with other departments to ensure quality service delivery.
- Participated in training sessions to stay up-to-date with industry standards.
- Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
- Collaborated with fellow team members to manage large volume of claims.
- Assisted new policyholders with processing claims.
- Examined claims, records and procedures to grant approval of coverage.
- Reviewed documentation and accounts to gain full picture.
- Analyzed financial data related to claims processing operations.
- Negotiated settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Maintained accurate records of all claims activities in the database system.
Help Desk
Darkhorse Tech
06.2023 - 08.2023
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Improves client references by writing and maintaining documentation
Dispatch Supervisor
Roto-Rooter Plumbers
09.2012 - 06.2019
- Company Overview: Roto Rooter Plumbing
- Manage Plumbers Day to Day Activities for residential and commercial clients in the Seattle Washington area
- Responsible for generating revenue over $500,000 weekly
- Perform Quality Assurance Checks for all services provided and conducted daily inventory checks to ensure that our technicians have all tools that is necessary for their jobs daily
- Determined number of man hours required to complete assignments after reviewing scope of each project
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Roto Rooter Plumbing
Credit Card Advisor
JP Morgan Chase
01.2011 - 09.2012
- Help customers manage their credit card accounts and statements
- Speak to them directly about keeping their account in great standing, and enroll them into programs that they can benefit from
- My greatest achievement in my role was, I recovered over $50,000 in delinquent accounts and placed over 100 clients in various programs to maintain their monthly balance
- Received and submitted customer payments to further reduce open account balances
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations
Student Loan Counselor
I-3 Group
10.2010 - 08.2011
- Provided financial aid counseling to enrolled and prospective students
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
- Accepted and processed account payments
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs
- Counseled students and parents about financial aid options and program details
- Helped college students obtain financial aid through loan programs
Dispatch Supervisor
Echostar Communications
09.2007 - 10.2010
- Managed 20 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity
- Modernized communications systems to improve productivity, reliability and efficiency
- Supervised team of 20 employees and provided training focused on maximizing overall performance
- Closely monitored dispatch board to triage and prioritize over 100 daily calls
- Maintained meticulous employee records to accurately track attendance and productivity
Package Handler
UPS
09.2002 - 09.2007
- Used hand-held scanners and physical logs to accurately track item movements
- Assembled, sealed and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
Commissary Supervisor
Keefe Commissary
01.2000 - 09.2005
- Maintained confidentiality and security of records
- Performed transfers of products and merchandise from warehouse to inmates
- Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns
- Processed requests for supplies, prepared merchandise for delivery and prepared packages for delivery according to established procedures
- Trained team members in successful strategies to meet operational and sales targets
- Conducted commissary sales transactions, processed inmate order forms, performed data entry and verified and delivered pulled orders to inmates
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Checked documentation for appropriate coding, catching errors and making revisions.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Evaluated coverage options available under existing policies.
- Analyzed and evaluated data related to insurance policies, contracts, and claims.
- Handled modification and updating of policies.
- Assisted customers in completing necessary paperwork for filing claims.
- Generated reports detailing claim activity and other relevant information.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO05.2017
Associate of Applied Science - Business Administration
Colorado Technical University
Colorado Springs, CO01.2015
Skills
- Salesforce
- Supervisory Skills
- Shipping & Receiving
- Team Building
- Dispatching
- Invoicing
- Contact Centers
- Troubleshooting
- Customer Service
Certification
- Training Certification, 08/2007, Echostar Communications
- Salesforce Training, 10/2012, Roto-Rooter Plumbers
Timeline
Claims Service Representative
Installation Made Easy
01.2024 - 03.2025
Help Desk
Darkhorse Tech
06.2023 - 08.2023
Service Coordinator
MEDSPEED LLC
06.2019 - Current
Dispatch Supervisor
Roto-Rooter Plumbers
09.2012 - 06.2019
Credit Card Advisor
JP Morgan Chase
01.2011 - 09.2012
Student Loan Counselor
I-3 Group
10.2010 - 08.2011
Dispatch Supervisor
Echostar Communications
09.2007 - 10.2010
Package Handler
UPS
09.2002 - 09.2007
Commissary Supervisor
Keefe Commissary
01.2000 - 09.2005
Bachelor of Science - Criminal Justice
Colorado Technical University
Associate of Applied Science - Business Administration
Colorado Technical University
Similar Profiles
Erie BarryErie Barry
Logistics Driver at Medspeed LLCLogistics Driver at Medspeed LLC
Ferrari DickensFerrari Dickens
Lead Logistics Service Representative at Medspeed LLC.Lead Logistics Service Representative at Medspeed LLC.
Grady PetersonGrady Peterson
Truck Driver Class A at Sandy island LLCTruck Driver Class A at Sandy island LLC
Michelle C LopezMichelle C Lopez
Social Media Sr. Rep-Tech at Verizon WirelessSocial Media Sr. Rep-Tech at Verizon Wireless
Emily ZukowskiEmily Zukowski
Host at Olive GardenHost at Olive Garden