Jasmine McFadden
Sylacauga
Summary
Detail-oriented and dependable administrative and customer support professional with over five years of experience in office operations, housing administration, enrollment services, and remote call-center environments. Currently pursuing a Bachelor of Social Work (BSW) at Walden University, bringing strong communication skills, empathy, and compliance awareness while supporting diverse populations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Support
Alorica Inc
09.2025 - Current
- Offered administrative and customer service support to customers.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Helped customers navigate website to order online for added convenience and access to larger inventory.
Advisor II
Concentrix Services
06.2022 - 02.2025
- Family Enrollment Counselor
- Perform all functions within FERPA compliance.
- Advise and counsel students for registration and build a student pipeline for the next enrollment start date.
- Monitor associated reports and industry changes in healthcare & education.
- Helping consumers set up accounts and install applications.
- Establishing network configurations to guarantee ideal application performance.
- Implement departmental policies and procedures for enrollment activities that meet state and federal enrollment standards and regulations.
- Accurately and timely process enrollment applications.
- Distribute technology (computers, printers, and etc.) by mail to students in need.
- Technical Support
- Provide technical and troubleshooting support for both consumers and businesses.
- Schedule appointments and follow up with customers to make sure their issues have been resolved.
- Assess, analyze and troubleshoot customer issues providing resolution to problems such as payment issues, app crashes, and etc.
- Educate customers on device usage.
- Retail Customer Care (Sales Support)
- Greeting customers, answering questions, and providing product information
- Processing purchases and returns, and assisting with sales order
- Answering questions about products and services and providing world-class customer service
- Keep customers informed about the latest discounts and special offers
- Manage product returns.
Admin Assistant/ Warehouse Clerk / Workorder Clerk
Sylacauga Housing Authority
11.2018 - 06.2022
- Maintained accurate records of maintenance work orders, service requests, and completed repairs.
- Scheduled and coordinated maintenance activities with staff, contractors, and vendors.
- Monitored inventory levels and ordered supplies, tools, and parts as needed.
- Updated maintenance logs, equipment records, and preventive maintenance schedules.
- Assisted with tracking housing unit inspections and ensured timely follow-up on deficiencies.
- Responded to resident maintenance inquiries and routed service requests appropriately.
- Prepared reports and summaries for management on maintenance operations and work order status.
- Maintained filing systems (physical and electronic) for maintenance documents and purchase orders.
- Ensured compliance with safety regulations and Housing Authority maintenance policies.
- Provided clerical support to the maintenance department, including data entry and document processing.
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Monitor inventory for maintenance and office supplies and or materials
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Arrange conference, meeting, or travel reservations for office personnel
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Conduct searches to find needed information, using such sources as the Internet
- Interacting With Computers
- Organizing, Planning, and Prioritizing Work
- Processing Information
- Performing for or Working Directly with the Public
- Communicating with Persons Outside Organization
- Evaluating Information to Determine Compliance with Standards
- Analyzing Data or Information
- Scheduling Work and Activities
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN05-2028
High School Diploma -
BB Comer Memorial High
Sylacauga, AL08-2016
Skills
- Clerical skills
- Application processing
- Administrative experience
- Microsoft Office
- Microsoft Powerpoint
- Clerical experience
- Data entry
- Account management
- Data analysis skills
- Database management
- Filing
- Presentation skills
- Communication skills
- Organizational skills
- Order entry
- Warehouse experience
- Telecommunication
- Computer Networking
- Technical Support
- Typing
- Source documentation
- Written communication
- Data management
- Administrative support
- Problem-solving
- Professionalism
- Word processing
- Records storage
Certification
● Public Housing Specialist
● Youth/Young Adult Work Based Learning
● On Job Training Work Based Learning program
● HUD Verification Hierarchy and Mandated Use of EIV
● Repayment Agreements and Fraud Recovery
● Public Housing Assessment System(PHAS).
Timeline
Customer Service Support
Alorica Inc
09.2025 - Current
Advisor II
Concentrix Services
06.2022 - 02.2025
Admin Assistant/ Warehouse Clerk / Workorder Clerk
Sylacauga Housing Authority
11.2018 - 06.2022
Bachelor of Science - Social Work
Walden University
High School Diploma -
BB Comer Memorial High