JASMINE MCFADDEN
Memphis,TN
Summary
A dedicated and empathetic Medical Assistant, offering experience in direct patient care and medical office management. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivating trust and rapport with patients through excellent communication and interpersonal skills.
Personable and attentive, committed to providing high-quality patient care. Possesses foundational knowledge of venipuncture techniques and infection control, paired with proficiency in handling and labeling specimens. Aiming to make positive impact on patient experiences and contribute to efficient clinic operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Memphis Medical Specialists
6005 Park Ave
11.2024 - Current
- Assisted in patient intake, ensuring accurate information collection and processing.
- Prepared examination rooms, maintaining cleanliness and organization for efficient workflows.
- Administered vaccinations and medications per physician instructions, adhering to safety protocols.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Documented patient histories and vital signs, ensuring thorough record accuracy for clinical review.
- Trained new staff on office procedures and medical software systems to improve team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Performed venipuncture and capillary draws with high accuracy and patient safety in mind.
- Maintained quality control standards for blood collection procedures and equipment.
- Collaborated with laboratory staff to streamline specimen processing workflows.
Client Manager
Global Mobile Care
03.2023 - Current
- Billing, scheduling, take calls, maintain accurate records of all interactions with patients/customers including emails and phone conversations.
- Evaluate effectiveness of current processes related to client services and suggest improvements where necessary.
- Register new clients into Practice Management Software program accurately entering demographic information.
- Always adhere to HIPAA regulations regarding safeguarding confidential patient information.
- I also educate clients on healthcare topic and monitor vitals daily.
Education
Diploma - Medical Assistant
Concorde Career College
Memphis, TN05-2023
Skills
- CPR Certified
- Clerical Skills/HER
- Medical Terminology
- ICD/CPT Coding
- OSHA/HIPAA Compliance
- Laboratory Procedures
- Pharmacology
- Injections
- Patient Triage
- Vital Signs
- EKG
- Venipuncture
- Phlebotomy
- Professional bedside manner
- Prioritizing stat orders
- Simple dressings
- Specimens collection and processing
- Insurance verification
- Medical billing and coding
- Specimen labeling
- Clinical documentation
- Data entry
- Electronic medical records
- Immunization administration
- Professionalism and ethics
- Compassionate caregiver
- OB/GYN procedures
Certification
NRCMA Certified through NAHP
Timeline
Medical Assistant
Memphis Medical Specialists
11.2024 - Current
Client Manager
Global Mobile Care
03.2023 - Current
Diploma - Medical Assistant
Concorde Career College