Jasmine Mckenzie
Fort Worth,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waitress
Hooters of America
07.2014 - 07.2023
- Serving food, drinks, and accommodating every need of customers in a very friendly and courteous manner
- Greet customers as they enter or leave the restaurant and answer questions
- Provide helpful suggestions to customers with regards to food, drinks, and overall customer experience
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Hourly Manager
Hooter of America
02.2020 - 01.2023
- Coordinate daily front of the house and back of the house restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
Medical Screener
Octapharma Plasma
08.2013 - 01.2014
- Greets and builds rapport with donors and directs them to appropriate areas for further processing
- Performs clerical duties including creating and maintaining a donor record files
- Donor management computer software
- Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings
Attractions
Fort Worth Zoo
09.2010 - 01.2011
- Sell tickets and collects fees from customers
- Record details of attendance, sales, receipts, reservations, and repair activities
- Provide information about facilities, entertainment options, and rules and regulations
- Monitor activities to ensure adherence to rules and safety procedures and arrange for the removal or unruly patrons
Education
Associate of Science -
Paschal High
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Tarrant County College
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Remington College Pharmacy Technician
Skills
- PROJECT MANAGEMENT
- ADMINISTRATION
- PROBLEM-SOLVING
- CRITICAL THINKING
- MICROSOFT OFFICE SUITE
- TASK-ORIENTED
- BUDGETING
- COMMUNICATION
- LEADERSHIP
- QUALITY ASSURANCE
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complaint resolution
- Active listening
- Inventory management
- Sales expertise
- Daily specials memorization
- Hospitality and accommodation
Certification
- Food handling card
- TABC card
- Pharmacy Tech Training License 2026-02-29
- BLS/CPR First Aid expires 2026-04
- OSHA
- HIPPA
Timeline
Hourly Manager
Hooter of America
02.2020 - 01.2023
Waitress
Hooters of America
07.2014 - 07.2023
Medical Screener
Octapharma Plasma
08.2013 - 01.2014
Attractions
Fort Worth Zoo
09.2010 - 01.2011
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Tarrant County College
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Remington College Pharmacy Technician
Associate of Science -
Paschal High
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