Jasmine McKinney
Austin,tx
Summary
Polite and professional customer service representative. I'm successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. I'm proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Baylor Scott & White Health
01.2026 - Current
- Managed inbound and outbound calls, providing exceptional customer service and support.
- Resolved patient inquiries efficiently, ensuring timely access to healthcare information.
- Utilized electronic health record systems to document interactions accurately and securely.
- Collaborated with healthcare teams to streamline appointment scheduling processes for improved patient experience.
- Led initiatives to reduce call wait times, improving overall patient satisfaction ratings significantly.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed call volume effectively, maintaining performance standards in a fast-paced environment.
Loan Specialist
OneMain Financial
01.2025 - 01.2026
- Evaluated loan applications for accuracy and compliance with company policies.
- Assisted clients in understanding loan products, terms, and repayment options.
- Processed documentation and ensured timely completion of loan approvals.
- Implemented process improvements that streamlined operations and reduced turnaround time.
CSR - Customer Service Representative
Maximus
09.2021 - 01.2025
- Resolved customer inquiries efficiently through multiple communication channels.
- Provided product information and support to enhance customer satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Representative/Call Center
Tiff's Treats
03.2018 - 08.2021
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and chat, ensuring timely resolutions.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Receptionist
Bright Start care
03.2017 - 03.2019
- Appointment setting
- Light filing
- Schedule making
- Inbound call/ questions
Counselor
YMCA
03.2016 - 04.2017
- Responsibilities
- I am with the after school program.
Daycare Teacher
Kids First Daycare
10.2016 - 02.2017
Customer Service Representative
liquidation channel
08.2014 - 08.2015
Sales Associate
Wet Seal
01.2013 - 01.2014
Education
Upper secondary education -
High school diploma or GED - undefined
Skills
- Complaint resolution
- CRM software
- Script adherence
- Call handling
- Customer service
- Problem-solving skills
- Verbal and written communication
- Data entry
- Gathering information
- Customer service optimization
- Account updating
- Training experience
- Inbound phone calls
- Account management
- Appointment scheduling
- Call center operations
- Resolving issues
- Call center customer service
- Customer communications
- Customer support
- Call control
- Providing customer support
Certification
- Cpr/first aid February 2016 to Present
- Driver's License
- BLS Certification
- CPR Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Contact Center Representative
Baylor Scott & White Health
01.2026 - Current
Loan Specialist
OneMain Financial
01.2025 - 01.2026
CSR - Customer Service Representative
Maximus
09.2021 - 01.2025
Customer Service Representative/Call Center
Tiff's Treats
03.2018 - 08.2021
Receptionist
Bright Start care
03.2017 - 03.2019
Daycare Teacher
Kids First Daycare
10.2016 - 02.2017
Counselor
YMCA
03.2016 - 04.2017
Customer Service Representative
liquidation channel
08.2014 - 08.2015
Sales Associate
Wet Seal
01.2013 - 01.2014