Jasmine McNutt
Conway,AR
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Credit and Collections Specialist
First Security Bank
06.2023 - Current
- Improved credit collections by implementing efficient tracking and follow-up procedures.
- Reduced outstanding debts through timely intervention and assertive negotiation strategies.
- Enhanced company cash flow by closely monitoring accounts receivable and diligently pursuing overdue payments.
- Analyzed customer credit data to make informed decisions on extending or denying credit, minimizing financial risk.
- Collaborated with sales teams to establish credit limits for new customers, ensuring optimal business growth without compromising financial stability.
- Streamlined processes for managing invoicing and payment plans, resulting in more accurate billing records and improved collection efficiency.
- Developed comprehensive reports detailing account status, enabling management to make informed decisions regarding collections efforts.
- Participated in regular audits of account records, ensuring accuracy and compliance with internal policies as well as external regulations.
Retail Banking Supervisor
First Security Bank
02.2018 - 06.2023
- Improved customer satisfaction by implementing new strategies for efficient service delivery and personalized client interactions.
- Developed and executed targeted sales campaigns for increased revenue generation and market share growth.
- Managed daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
- Coached and mentored a team of retail banking professionals to consistently achieve established performance goals.
- Enhanced cross-selling opportunities by identifying customers'' needs and recommending appropriate financial products and services.
- Implemented effective risk management practices to minimize losses due to fraud or operational errors.
- Managed customer complaints promptly, resolving issues effectively to foster long-term client relationships built on trust and mutual respect.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
Education
Master of Science - Agriculture
Southern Arkansas University
Magnolia, AR08.2023
Bachelor of Science - Public Administration
University of Central Arkansas
Conway, AR12.2017
Skills
- Strong analytical skills
- Debt recovery expertise
- Goal-oriented mindset
- Organizational skills
- Industry knowledge
- Adaptability
- Decision-making capabilities
- Effective communication
- Interpersonal skills
- Cash flow management
- Problem-solving abilities
- Team collaboration
- Professionalism
Timeline
Credit and Collections Specialist
First Security Bank
06.2023 - Current
Retail Banking Supervisor
First Security Bank
02.2018 - 06.2023
Master of Science - Agriculture
Southern Arkansas University
Bachelor of Science - Public Administration
University of Central Arkansas