Knowledgeable and dedicated customer service professional with extensive experience in Food, Beverage, and Tobacco industry and also in the Telecommunication Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Jasmine Mcshane
Financial Services
Milwaukee,WI
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Summary
Overview
11
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Omni InteractionsMilwaukee, WI
Independent Contractor
01.2021 - Current
Job overview
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions and retirement plan withholdings.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Led payroll production for multistate organization.
- Employed error identification and audit tools to effectively resolve payroll discrepancies.
MeijersSussex, WI
Overnight Stocker
04.2021 - 12.2021
Job overview
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked for outdated and overripe grocery items and removed from inventory.
- Designed and constructed advertising signs to attract customers and promote sales.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Supported promotional plans by updating signage with price changes.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Maintained inventory and ordered new supplies to meet expected needs.
- Completed regular cycle counts and inventory audits
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
U.S. Census Bureau, U.S. Department Of CommerceMilwaukee, WI
Census Enumerator
04.2020 - 10.2020
Job overview
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Communicated with Census takers via phone to answer questions and expedite process.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Attended team meetings to develop job knowledge.
- Leveraged smartphones to record information.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Completed surveys by rechecking contact information before ending each call.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Recruited and screened 200 potential participants.
Guarda WorldMilwaukee, WI
Vault Clerk
02.2020 - 10.2020
Job overview
- Maintained vault and bank security at all times.
- Gathered and counted amounts for shipment off of bank premises.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Received and counted incoming transfers from armored car services.
- Completed reports detailing daily actions, customer services issues and notable incidents.
- Prepared outgoing orders on behalf of customers and tellers.
- Utilized manual and mechanical means to count and verify monetary values.
- Maintained, organized and stocked teller window areas.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Properly processed deposits, withdrawals and payments for average of 150 customers daily.
Family DollarMilwaukee, WI
Store Manager
07.2017 - 05.2019
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared annual budgets with controls to prevent overages.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Introduced new methods, practices and systems to reduce turnaround time.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed point of sale opening and closing procedures.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
The Cheesecake FactoryGlendale, WI
Front Line Cook
04.2018 - 02.2019
Job overview
- Placed clean plates and utensils at beginning of salad bar for patron self-service.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Complied with safety standards while handling food and buffet equipment.
- Replenished buffet food when quantities became low.
- Removed freshly baked bread from oven and sliced up loaves for placement at salad bar.
- Minimized cross-contamination during preparation and stocking.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Transitioned between breakfast and lunch service.
- Prepared average of 35 orders each shift
Red RobinBrookfield, WI
Line Cook
03.2018 - 01.2019
Job overview
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared average of 65 orders each shift.
- Grilled meats and seafood to customer specifications.
- Developed process that reduced waste and improved supply turnover.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Transitioned between breakfast and lunch service.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Buffalo Wild WingsMilwaukee, WI
Line Cook
02.2014 - 08.2018
Job overview
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared average of 100 orders each shift.
- Grilled meats and seafood to customer specifications.
- Developed process that reduced waste and improved supply turnover.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Transitioned between breakfast and lunch service.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Bay View High SchoolMilwaukee, WI
High School Diploma
09.2006 - 06.2010
University Overview
Skills
Problem-Solving
Certification
Certified Quickbooks ProAdvisor
Timeline
Certified Quickbooks ProAdvisor
05-2022
Overnight Stocker
Meijers
04.2021 - 12.2021
Independent Contractor
Omni Interactions
01.2021 - Current
Census Enumerator
U.S. Census Bureau, U.S. Department Of Commerce
04.2020 - 10.2020
Vault Clerk
Guarda World
02.2020 - 10.2020
Front Line Cook
The Cheesecake Factory
04.2018 - 02.2019
Line Cook
Red Robin
03.2018 - 01.2019
Store Manager
Family Dollar
07.2017 - 05.2019
Line Cook
Buffalo Wild Wings
02.2014 - 08.2018
Bay View High School
High School Diploma
09.2006 - 06.2010
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