Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine McWilliams

Selma,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Medical Engagement Specialist

Salvo Health
05.2024 - Current
  • Processed medical claims accurately, ensuring compliance with regulations and policies.
  • Reviewed and verified claim documentation to identify discrepancies and resolve issues promptly.
  • Communicated effectively with healthcare providers to clarify information and expedite claims resolution.
  • Collaborated with cross-functional teams to streamline workflows, reducing turnaround times for claims processing.
  • Monitored industry changes affecting claims processing, adapting practices to ensure ongoing compliance and efficiency.

Technical Support Representative

CommandTech
07.2023 - 01.2024
  • Resolved technical issues for customers through troubleshooting and effective communication strategies.
  • Provided timely support via phone, email, and chat to enhance customer satisfaction and retention.
  • Documented customer interactions in CRM system to maintain accurate records and facilitate follow-up actions.
  • Collaborated with cross-functional teams to escalate complex issues and ensure swift resolutions.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Medical Billing Representative

Paramount Staffing
01.2022 - 07.2023
  • Processed and submitted medical claims to ensure timely reimbursement and compliance with regulations.
  • Resolved billing discrepancies by coordinating with healthcare providers and insurance companies.
  • Maintained accurate patient records and updated billing information in electronic health record systems.
  • Communicated effectively with patients regarding billing inquiries and payment options.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.

Customer Service Representative

TRC Staffing
09.2020 - 10.2021
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Learned to operate customer service software for efficient issue tracking and resolution.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Adapted to diverse customer needs, ensuring positive interactions and experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed approximately 30 incoming calls, outbound calls, and emails per day from and to customers.

Education

High School Diploma -

Wilcox Central High School
Camden, AL
05-2015

Skills

  • Brand awareness
  • Cross-functional coordination
  • Problem-solving
  • Decision-making
  • Internal communications
  • Technical issue troubleshooting
  • Community relationship building
  • Project management

Timeline

Medical Engagement Specialist

Salvo Health
05.2024 - Current

Technical Support Representative

CommandTech
07.2023 - 01.2024

Medical Billing Representative

Paramount Staffing
01.2022 - 07.2023

Customer Service Representative

TRC Staffing
09.2020 - 10.2021

High School Diploma -

Wilcox Central High School

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