JASMINE MEANS
Jacksonville,FL
Summary
Passionate customer support specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solve problems quickly to retain customers loyalty and aim to deliver a high level of service in every interaction.
Overview
13
13
years of professional experience
Work History
Turbo Tax Agent
Turbo Tax
02.2024 - 04.2024
- Reviewed coworker's completed tax forms to ensure accuracy before submission to government agencies.
- Managed diverse portfolios of individual and business clients, consistently meeting deadlines and filing requirements.
- Participated actively in professional development opportunities including conferences workshops seminars webinars keeping abreast emerging trends legal changes related taxation matters.
- Maintained detailed records of all client interactions for future reference and easy access during subsequent filings seasons.
- Managed approximately 150-300 calls, emails and faxes per day from customers.
Customer Support Specialist
AT&T
05.2021 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed about 250 calls per day while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level professionalism at all times.
Receptionist
JMB Entertainment
03.2016 - 02.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing about 50-100 phone calls, emails, and walk-in clients daily.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Call Center Agent
One Simple Loan
04.2011 - 11.2014
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing 250-300 calls per day and multitasking in a fast-paced environment.
Home Health Aide
Right @ Home Senior Care
01.2012 - 01.2014
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Education
Associate of Science - Criminal Justice
Hillsborough Community College
Tampa, FLTechnical License - Patient Care
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2014
High School Diploma -
Southeast High School
Bradenton, FL06.2008
Skills
- Data Management
- Strong Ethics
- Customer Relationship Management (CRM)
- Complaint handling and understanding of empathy
- Appointment Scheduling
- Salesforce
- Technical Troubleshooting
- Critical Thinking
- Computer Proficiency
- Data Entry
- Organization skills
- Time Management
Career Objective
Seeking a dynamic career opportunity where I can leverage my diverse skill set, passion for innovation, and commitment to excellence to contribute effectively to a forward-thinking team. Eager to collaborate, adapt, and drive impactful results in a remote environment, while continuously learning and growing within a supportive and dynamic organization.
Abilities
- Self Motivated
- Exceptional communications skills both written and verbal
- Strong problem-solving and conflict abilities
- Multitasking and effective time management
- Team Player
- Customer-focused mindset
Education History
- Vocational School Certificate, Ultimate Medical Academy, FL
- High School Diploma, Southeast High School, FL
- Associate's Degree, Hillsborough Community College, FL
Timeline
Turbo Tax Agent
Turbo Tax
02.2024 - 04.2024
Customer Support Specialist
AT&T
05.2021 - 01.2023
Receptionist
JMB Entertainment
03.2016 - 02.2022
Home Health Aide
Right @ Home Senior Care
01.2012 - 01.2014
Call Center Agent
One Simple Loan
04.2011 - 11.2014
Associate of Science - Criminal Justice
Hillsborough Community College
Technical License - Patient Care
Ultimate Medical Academy - Clearwater
High School Diploma -
Southeast High School