Jasmine Means
Winston-Salem,NC
Summary
Detail-oriented Customer Care Officer skilled in customer relationship management and report generation. Proven ability to deliver exceptional service during peak periods, ensuring accurate data entry and effective issue resolution. Proactive operations specialist with a strong background in customer service and technical support. Recognized for enhancing service delivery and driving customer satisfaction through effective collaboration and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Officer
AlphaBest Education
Winston-Salem, North Carolina
07.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to parents and students effectively.
- Maintained accurate records of customer interactions and feedback.
- Collaborated with team members to ensure smooth service delivery.
- Utilized customer relationship management software for tracking requests.
- Delivered exceptional support during peak enrollment periods.
- Followed up with customers to ensure satisfaction with services provided.
- Educated families about educational programs and resources available.
- Responded promptly to incoming phone calls from customers seeking assistance.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Reviewed customer accounts regularly for accuracy, completeness, and timeliness of information.
- Performed data entry tasks related to tracking orders, updating records.
- Resolved customer complaints quickly and efficiently.
- Monitored trends in customer service requests across multiple channels.
- Generated reports on customer satisfaction levels and sales performance metrics.
- Created detailed documentation regarding all customer interactions for reference purposes.
- Provided technical support for customers who experienced difficulty using the company's website or mobile applications.
Customer Care Representative
Forsyth County Social Services
Winston-Salem, North Carolina
10.2024 - 07.2025
- Assisted clients with inquiries regarding social services programs and eligibility requirements.
- Processed applications for assistance, ensuring accurate data entry into systems.
- Communicated effectively with clients to provide guidance on available resources.
- Collaborated with team members to streamline customer service processes and improve efficiency.
- Maintained confidentiality of sensitive client information in compliance with regulations.
- Resolved client issues through effective problem-solving and conflict resolution techniques.
- Educated clients about program benefits and application procedures during consultations.
- Supported outreach efforts by participating in community events to promote services offered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Built sustainable relationships of trust through open communication with customers.
Operations Specialist
Winston Salem Federal Credit Union
Winston-Salem, North Carolina
10.2022 - 04.2024
- Managed daily operations to ensure smooth credit union workflows.
- Assisted members with account inquiries and transaction processing.
- Coordinated internal communication among departments to enhance efficiency.
- Implemented new procedures to improve service delivery for members.
- Trained staff on software tools for member assistance and record keeping.
- Monitored compliance with regulatory requirements and internal policies.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Developed reports detailing operational performance, trends, costs, productivity.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Receptionist Administrator
Kilpatrick Townsend Law Frim
Winston, Oregon
05.2019 - 03.2020
- Managed front desk operations and greeted clients and visitors warmly.
- Coordinated appointments and maintained the attorney's calendar efficiently.
- Processed incoming calls, directing inquiries to appropriate departments promptly.
- Organized legal documents for meetings and prepared meeting rooms effectively.
- Maintained filing systems for client records ensuring easy access and confidentiality.
- Assisted with billing inquiries, providing accurate information to clients.
- Collaborated with team members to streamline office procedures and communication.
- Utilized office software to manage correspondence and documentation tasks accurately.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Managed the distribution of incoming mail, faxes, and packages.
- Created spreadsheets to track customer information such as contact details and preferences.
- Prepared documents such as reports, memos, letters, and contracts using Microsoft Office Suite applications.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Adhered to company policies regarding confidentiality of sensitive information.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Coordinated meetings between internal departments and external partners and clients.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Participated in regular training sessions related to customer service best practices.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Compiled monthly expense reports for senior management review.
- Created presentations using Microsoft Office software applications.
- Scheduled appointments and maintained calendars for staff members.
Customer Service Representative
Cowboy Jungle
Winston-Salem, North Carolina
01.2017 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Bank Teller (Internship)
Wells Fargo
Winston, Oregon
05.2015 - 08.2015
- Supervised daily operations of teller line and ensured compliance with policies.
- Managed cash drawer and balanced transactions at the end of each shift.
- Trained and mentored new tellers on customer service and transaction processes.
- Assisted customers with account inquiries and resolved issues efficiently.
- Implemented process improvements to enhance customer experience at the branch.
- Conducted audits on cash handling procedures to maintain security standards.
- Implemented security protocols within the branch such as safe deposit box access codes.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Handled incoming mail related to customer accounts including deposits and loan applications.
- Participated in weekly team meetings to discuss customer feedback and suggestions for improvement.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC06-2008
Skills
- Customer relationship management
- Issue resolution
- Data entry
- Technical support
- Report generation
- Effective communication
- Adaptability in service
- POS systems expert
- Call center experience
- Trained in Salesforce
- Data entry accuracy
- Business development understanding
Certification
Notary Public
References
References available upon request.
Timeline
Customer Care Officer
AlphaBest Education
07.2025 - Current
Customer Care Representative
Forsyth County Social Services
10.2024 - 07.2025
Operations Specialist
Winston Salem Federal Credit Union
10.2022 - 04.2024
Receptionist Administrator
Kilpatrick Townsend Law Frim
05.2019 - 03.2020
Customer Service Representative
Cowboy Jungle
01.2017 - 12.2019
Lead Bank Teller (Internship)
Wells Fargo
05.2015 - 08.2015
High School Diploma -
North Forsyth High School