Jasmine Meeks
San Tan Valley,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Experience Team
Activus Connect
09.2021 - 06.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Insurance Service Provider
Concentrix
11.2019 - 09.2021
- Helped clients with insurance services, ensuring high levels of satisfaction and loyalty.
- Assisted clients in finding various opportunities for success.
- Worked with clients to maximize individual success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Program Service Evaluator
Department Of Economic Security
08.2015 - 11.2019
- Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Intermediate Typist Clerk
Department Of Child And Family Services
03.2014 - 08.2015
- Completed data entry of disciplinary and performance based information each day.
- Gained knowledge of company policies, protocols and processes.
- Corrected grammar, spelling and syntax mistakes in performance management records.
- Accepted dictated notes and produced professional documents with outlined information.
- Edited drafts created from speech recognition software.
- Provided diverse clerical support to business personnel.
- Attended training associated with role to improve skills and boost speed.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Education
No Degree - Medical Billing And Coding
Ultimate Medical Academy
Online09.2024
High School Diploma -
Saint Bernard High School
Playa Del Rey, CA05.2009
Skills
- Trend Monitoring
- Call Documentation
- Policies and Procedures Adherence
- Calm Under Pressure
- Client Advocacy
- Quality Control
- Regulatory Compliance
- Customer Service
- De-Escalation Techniques
Timeline
Customer Experience Team
Activus Connect
09.2021 - 06.2022
Insurance Service Provider
Concentrix
11.2019 - 09.2021
Program Service Evaluator
Department Of Economic Security
08.2015 - 11.2019
Intermediate Typist Clerk
Department Of Child And Family Services
03.2014 - 08.2015
No Degree - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Saint Bernard High School
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