Jasmine Melancon
Humble
Summary
Customer service professional with over 5 years of experience in fast-paced environments, including hospitality, food service, and airport operations. Skilled in cash handling, inventory support, and store operations while delivering exceptional customer service. Recognized for strong communication, teamwork, and reliability, with the ability to multitask, follow procedures, and maintain an organized and efficient work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
12.2025 - Current
- Deliver warm, attentive service in a fast-paced environment while anticipating customer needs and creating welcoming, inclusive experiences.
- Prepared and customized beverages according to brand standards, ensuring quality, consistency, and efficiency during peak hours.
- Collaborate with a diverse team to maintain a clean, organized, and safety-focused workspace while supporting smooth daily operations.
Ground Transportation Monitor
IMS Logistics
12.2022 - 08.2025
- Coordinated taxi operations and ensured compliance with airport safety protocols.
- Directed terminal traffic for vehicles and pedestrians, maintaining efficient and safe flow.
- Assisted passengers with access to terminals and ground transportation, resolving issues promptly.
- Maintained operational logs and reported unsafe conditions or incidents.
- Trained new dispatchers on safety and communication protocols, strengthening team efficiency and compliance.
Pizza Maker
Pizza Hut
05.2022 - 12.2022
- Prepared food orders accurately while maintaining speed and food safety standards.
- Supported kitchen operations during high-volume hours through multitasking.
Fast Food Worker
McDonald's
09.2021 - 04.2022
- Operated registers, processed payments, and handled delivery/online orders.
- Prepared food items and maintained quality standards in a fast-paced environment.
Student Worker
SHSU Recreational Sports Center
07.2019 - 08.2021
- Demonstrated servant leadership by guiding front desk operations and supporting team members while delivering consistent, guest-focused service.
- Communicated clearly and professionally with diverse populations while managing inquiries, transactions, and facility information.
- Maintained safety and security standards through access control, ID verification, and policy enforcement in a high-traffic environment.
- Collaborated with staff to ensure smooth daily operations while modeling professionalism, accountability, and situational awareness.
Education
Associate of Arts - Liberal Arts
Lone Star College
Kingwood, TXEnglish Major -
Sam Houston State University
Huntsville, TXSkills
- Customer Service & Communication
- Cash Handling & Transaction Processing
- Order Fulfillment & Accuracy
- Product Knowledge & Sales Support
- Stocking, Merchandising & Inventory Control
- Problem-Solving & Adaptability
- Organization, Accuracy & Attention to Detail
- Team Collaboration & Independent Productivity
Certification
Texas Food Handler Certification - Active (Expires August 2027)
Timeline
Barista
Dutch Bros
12.2025 - Current
Ground Transportation Monitor
IMS Logistics
12.2022 - 08.2025
Pizza Maker
Pizza Hut
05.2022 - 12.2022
Fast Food Worker
McDonald's
09.2021 - 04.2022
Student Worker
SHSU Recreational Sports Center
07.2019 - 08.2021
Associate of Arts - Liberal Arts
Lone Star College
English Major -
Sam Houston State University