Jasmine Mellien

• Process financial transactions for clients
• Work with clients to open and administer their accounts
• Assist with loan applications and other products and services
• Educate clients on our products and services
• Appropriately cross-sell and refer clients to other internal groups
• Participate in client calling activities
• Assist in training new associates
• Assist with all other aspects of operations as needed

• Collaborate with team members to provide outstanding customer service

• Processed a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
• Ensured proper endorsements and identification are obtained to follow credit union policies and procedures
• Utilized various software programs concurrently to complete transactions and communicate with multiple members simultaneously
• Provided a high level of professional and courteous service while observing due diligence for the validity of the transactions
• Performed end-of-day balancing
• Adhered to security, audit, and compliance requirements
• Supported credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Attended educational events to increase professional knowledge
• Completed annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
• Completed FACT Act Red Flag training

• Help facilitate, analyze & resolve customer issues
• Provide product support, solutions & additional product information
• Strong desire and passion to help and serve others
• High level of confidence, enthusiasm and a positive attitude
• Excellent verbal and written communication skills
• Ability to build relationships with clients, customers and co-workers

• Use phone (voice), email and other forms of communication to address the needs of our client’s customers
• Updated databases with new and modified customer data.

Skills: HIPPA training, PII training, PHI training, Computer typing, Navigation, Attentive listening, Interpersonal Communication, Attention to detail, Customer Service

• Scanned items and checked pricing on cash register for accuracy.
• Greeted customers promptly and responded to questions.
• Worked closely with front-end staff to assist customers.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Verified customer age requirement for alcohol or tobacco purchases.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Collected payments and provided accurate change.
• Stocked shelves with merchandise when needed.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided mentorship and leadership within the work place by training new hires.
• Maintained organization, sanitation, and hygiene procedures.
• Responsibly handles financial transactions and multiple forms of payment.
• Provided attentiveness to prevent fraud
• Multitasked by operating within different job positions and tasks