Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Melton

Atlanta,GA

Summary

Detail-oriented and motivated individual with a strong passion for cybersecurity and a solid foundation in relevant coursework. Eager to contribute to a dynamic cybersecurity team, leveraging critical thinking, problem-solving abilities, and a dedication to continuous learning.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cyber Security Analyst Intern/Bootcamp

Diversity Cyber Council
10.2022 - 01.2023
  • Performed risk analyses to identify appropriate security countermeasures.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Researched and developed new computer forensic tools.
  • Recommend improvements in security systems and procedures.
  • Efficiently managed time, consistently achieving or surpassing 100% of allocated task deadlines, supporting seamless cybersecurity operations.
  • Supported implementation and monitoring of security controls, encompassing firewalls, intrusion detection systems, and antivirus software.

Program Specialist

FEMA
03.2020 - 07.2022
  • Set goals and formulated action plans for achievement.
    Sustained ongoing communication across departments through email and phone conversations, coordinating program logistics.
  • Guaranteed equitable access to services and qualified programs for eligible survivors as per the Presidentially declared event.
  • Cultivated and upheld a relationship grounded in trust, respect, and integrity with applicants, emphasizing premier customer service.
  • Preserved round-the-clock readiness for performance within an emergency response setting that may involve on-call duty or extended shifts.
  • Secured equitable access to services and qualified programs for all eligible survivors within the scope of the Presidentially declared event.
  • Fostered a relationship based on trust, respect, and integrity with applicants, emphasizing superior customer service.
  • Sustained continuous readiness for emergency response scenarios, including on-call duty and extended shifts, within a 24/7 environment.

Business Analyst

THE COCA-COLA COMPANY
03.2017 - 09.2019
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Promoted a culture of continuous improvement by facilitating team retrospectives and implementing process enhancements based on Agile principles.
  • Played a key role in increasing annual revenue by 25% by recommending and implementing improvements in customer relationship-building initiatives.
  • Analyzed business processes, conducted stakeholder interviews, and gathered requirements to identify and define business needs and objectives.
  • Developed business models, use cases, and process flows to support the design and implementation of business solutions.
  • Worked closely with cross-functional teams to translate business requirements into technical specifications and project deliverables.

Insurance Specialist

Children's Healthcare Of Atlanta
04.2016 - 03.2017


  • Processed eligibility and benefits verification and authorization requests.
  • Maintained high standards of customer service by building relationships with clients.
  • Conducted research and analysis on patient accounts to identify trends and areas for improvement, resulting in a 10% reduction in patient accounts receivables.
  • Managed patient accounts and tracked customer accounts to ensure accurate billing and timely payment of receivables, optimizing cash flow and reducing bad debt write-offs.
  • Acted as a liaison between patients, referring physician's offices, and insurance payers to resolve billing issues, resulting in a 15% reduction in claims denials and an increase in patient satisfaction.
  • Worked with the Appeals Department to provide all related information to overturn claims denied, reducing transport patient fund expenditure by over $20,000.
  • Used Excel and other financial software to create and manage budgets, track expenses, and analyze financial data, resulting in more

Lead Patient Access Representative

Piedmont Hospital
06.2013 - 05.2016


  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Coordinated all registrations, pre-registration, reception, and discharge functions for all patients having services rendered throughout the healthcare system.
  • Collected and processed copayments and out-of-pocket charges using Epic Systems.
  • Software.Organized and led weekly personnel meetings with 7 team members.
  • Led and implemented training programs and initiatives which contributed to 50% increase in productivity.

Education

Bachelor of Science -

Georgia State University
Atlanta, GA
05.2014

Skills

  • Method Validation
  • Skill Development
  • Customer Experience
  • Data and Analytics
  • Process Optimization
  • SAP
  • Microsoft Office Suite
  • Web Applications

Certification

  • Security +, CompTIA

Timeline

Cyber Security Analyst Intern/Bootcamp

Diversity Cyber Council
10.2022 - 01.2023

Program Specialist

FEMA
03.2020 - 07.2022

Business Analyst

THE COCA-COLA COMPANY
03.2017 - 09.2019

Insurance Specialist

Children's Healthcare Of Atlanta
04.2016 - 03.2017

Lead Patient Access Representative

Piedmont Hospital
06.2013 - 05.2016

Bachelor of Science -

Georgia State University

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Jasmine Melton