Driven to exceed expectations, I leveraged critical thinking and effective customer engagement at Vdara Hotel & Spa, ensuring guest satisfaction through meticulous oversight and coordination. My background includes a strong blend of technical proficiency and leadership, enhancing team performance and achieving notable operational efficiencies.
Overview
12
12
years of professional experience
Work History
Linen Attendant
Vdara Hotel & Spa
06.2015 - 01.2023
Coordinated linen pickup and delivery
Handled linen removal from all venues as required
Collect soiled and/or distributes clean linens to the units
Folded linens and stocks carts for the units
Operated the necessary equipment in the care of linens
Working experience as a Linen Attendant
In depth knowledge of cleaning activities
Proficient with quality standards
Ability to effectively listen verbally and written
Ability to establish and maintain an effective working relationship with employees
Ability to access all areas of the property
Runner
Vdara Hotel & Spa
03.2015 - 01.2023
Completing all tasks in a timely manner
Admiring the guest services
Wowing the guest
Meeting the guest expectations
Bringing the guest services on time
Meeting the requirements of satisfying the guest needs and wants
Bringing the guest items in a timely matter
Able to do at least 50 runs a day when busy
Transport clean utensils, cookware, and other items
Utility
Vdara Hotel & Spa
12.2014 - 01.2023
Responsible to high dust rooms
Vacuum
Extract BIOHAZARDS
Clear hallways
Spot remover
Shampoo carpets
Rearrange furniture
Polish appliances
Clean under glass tables
Special projects
Ability to wild the guest when they check into their rooms and getting good feedback
Houseperson
Vdara Hotel & Spa
01.2014 - 01.2023
Maintaining clean bathroom work areas
Clean and refinishing the carpets
Clean and maintain common work areas within the hotel
Reply the guest with any questions and handle any concerns
Replenish supplies and guest rooms
Empty linen and take out trash also change the linen bags and rejected bags down the linen an trash chute
Assist the housekeepers with laundry and trash removal
What impact me during this time at Vdara Hotel And Spa is, wowing the guest and seeking the guest expectations, by reaching out saying hello asking if they needed anything recommend them to try our market cafe and starburst shop at Aria telling them about the buffet an steakhouse just recommending places through our properties, also helping the housekeepers strip there rooms get there trash out from the rooms helping them on a daily bases being a team player an always there when a guest housekeeper or supervisor needs me
Environmental Services Technician
UMC Hospital
01.2025 - Current
Maintained patient and hospital confidentiality.
Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
Conducted hazardous waste management studies.
Internal Maintenance Utility Porter
Durango Casino And Resort
09.2023 - 03.2025
The ability to maintain the Pit around the casino floor
Maintain the entire casino
Use machines far as ride ons
Extraction machines side by side buffer machine an so on
Opening a new Casino day one
Complement from Dave horn on maintaining upkeep with casino best Internal Maintenances grand opening
Per Diem Housekeeping
UMC Hospital
07.2024 - 01.2025
Responsible for cleaning patients rooms
Vacant rooms, offices, break rooms and related areas
Take patient to designated areas
Care for patients above and beyond
Succeed the patient expectations
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Direct Support Professional
Journeys Community Services
03.2022 - 04.2024
Assisting children with activities of daily living like bathing, dressing, eating, and toileting. • Helping individuals learn and practice skills necessary for independent living, such as cooking, cleaning, and budgeting.
Supporting individuals to participate in community activities, attend social events, and engage in leisure activities.
Ensuring the safety and well-being of the individuals they support, including monitoring for health concerns and providing assistance as needed.
Working with individuals to advocate for their rights and needs, and to access resources and services.
Maintaining open and effective communication with families, caregivers, and other professionals involved in the individual's care.
Association Safety Committee Manager
Amazon Sorting Center
11.2023 - 12.2023
Making sure Amazon associates are wearing proper protective wear for hair feet and hands making sure employees aren’t on their phone making sure walls are safe
Make sure employees are wearing proper PPE wear far as work steal toe boots
Also make sure hair is tied up unless above shoulders
Make sure employees are not on their phones an are wearing hard hats in the truck
Making sure employees are safe
Ability to not have a problem with having people to follow rules great at being a leadership manager
Ability to run a warehouse with 300+ employees
Engagement, Communication Listening Creativity
Warehouse Supply Supervisor
Vdara Hotel And Spa
01.2018 - 09.2023
Making sure warehouse supplies are ordered and delivered
Making sure supplies get to each department
Counting to see what supplies is missing or needed
Organizing supply warehouse
Using pallet jacket to deliver items counting inventory
Overseeing general operations
Housekeeping
Vdara Hotel & Spa
02.2014 - 11.2014
Responsible for assisting the guest with the greatest experience
An maintaining there room an stay providing the guest services
Ensuring that rooms and public areas are cleaned to the highest standards
Working closely with other housekeeping and maintenance staff
Following strict infection control policies
Creating a clean and safe environment for all
Regularly checking the status of all rooms
Changing the linens and making the bed properly
Using vacuum cleaners, floor polishers and carpet shampooers
Making sure that all cleaning equipment is maintained and stored away properly
Washing woodwork, windows, door panels and sills
Maintaining the stocking levels of all point-of-sales and consumables
Monitoring the performance of Room Attendants
Entering each guest room by knocking on the door and saying, 'Housekeeping'
Cleaning lavatories, baths, sinks and hand basins
Dusting items around the room
Ensuring that lost property is kept safely and returned to its owner
Managing guest requests in a timely and efficient manner
Carrying out all other reasonable requests by management
Reporting any security issues to line manager
Giving guests information on room prices and special promotions
Cleaning curtains and dusting lamp shades
Machine Operator
CPI Card Group
06.2013 - 11.2013
Responsible for maintaining and cleaning all machinery and equipment in their work area
The machine feeders are also required to keep accurate manufacturing records of ingredient and material amounts and how much product has been produced