Jasmine Mickens
Detroit,MI
Summary
I am a productive and efficient Medical Office Specialist that is detail-oriented and compassionate professional with 14 years of experience in medical office and hospital settings, seeking a receptionist position to utilize my strong organizational, communication, and patient care skills. Committed to providing excellent customer service and ensuring smooth administrative operations in a healthcare environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Allegria Village Assisted Living
Dearborn, MI
09.2024 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Provided assistance with baggage handling for incoming and outgoing guests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phone and emails to make reservations and take guest information.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
O.R. Clerk
Henry Ford Hospital
Detroit, MI
02.2024 - Current
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered telephones, directed calls and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered messages and ran errands.
Patient Access Specialist
Vanderbilt Heart & Vascular Medical Center
Nashville, TN
10.2022 - 01.2024
- Answering High Volume calls
- Making Outbound calls to patients
- Schedule and confirm appointments
- Scheduling diagnostic testing such as EKGs, Echocardiograms, Vascular Ultrasounds, Nuclear Stress Tests, etc..
- Documenting detailed messages in the chart and properly routing them to the appropriate Physician and/or departments if necessary
- Creating referrals to other Specialties
Customer Service Representative
Health Alliance Plan (HAP)
Troy, MI
07.2021 - 06.2022
- Answering high volume calls
- Authenticate each call to ensure HIPPA Compliance
- Maintains members accounts by updating account demographic information
- Utilized my computer for various applications to assist members with In-network Physicians and/or facilities
- Operating electronic mail systems to send members requested correspondence
- Assist members with knowledge of their plan benefits
Business Office Assistant
Beaumont Health
Farmington Hills, MI
02.2021 - 07.2021
- Greet Patients
- Perform COVID-19 Screening/ Checking Vitals
- Answer multi-phone line
- Check-in Patients
- Scheduling Appointments
- Insurance Verification
Medical Receptionist
Mendelson Kornblum Pain Management
Warren, MI
08.2018 - 02.2021
- Register patients and check out patients
- Scheduling office visits and pre op/post appointments for patients
- Performed patients' referrals for other medical facilities
- Request patients' chart retrieval
- Called in patients’ prescriptions to their pharmacies
- Maintained a Patient Data Log Sheet for MRI's and Physical Therapy Scheduling
Laboratory Assistant
St. John Hospital & Medical Center
Detroit, MI
03.2018 - 08.2018
- Prioritizes incoming specimens, processes patient specimens in accordance with department safety and OSHA guidelines
- Ensures stats and other critical tests are accurately and immediately processed
- Documents specimen's errors and refers to my chain of command for clarification
- Generates and attaches labels to specimens / blood samples
- Ensures specimen integrity by verifying patient demographics and ensures the sample submitted is appropriate given the requested test
- Accurately enters and review lab test data in the laboratory computer system
Call Center Representative
Mendelson Kornblum Orthopedics & Spine Specialists
Warren, MI
03.2015 - 03.2018
- Answer and directs telephone calls while greeting callers in a friendly manner
- Schedule and confirm patient's appointments (Including MRIs, CAT Scans, etc.)
- Interview patients to schedule them with the appropriate Physician while completing documents, histories, and registration forms via phone
- Input insurance information
- Receive and route messages and documents to appropriate staff
- Maintain physician's schedule
Medical Receptionist
Medical Kornblum Orthopedics & Spine Specialists
Livonia, MI
08.2012 - 03.2015
- Greet patients
- Register patients and check out patients
- Collect copayments and balances from patients
- Scheduling office visits and pre op/post appointments for patients
- Performed patients' referrals for other medical facilities
- Request patients' chart retrieval
Medical Administrative Assistant
Advantage Health Centers
Detroit, MI
02.2011 - 08.2012
- Greet patients
- Register patients and check out patients
- Verify insurances and collect patients' copayments and balances
- Schedule appointments and answer multi-phone line
- Pull and prep medical charts
- Performed patients' referrals
Education
Associate of Applied Science - Radiologic Technology
Dorsey School of Beauty
Dearborn, MI05-2026
Diagnostic Medical Sonography - Undergraduate
Oakland County Community College
10.2021
Diploma - Medical Office Specialist
Kaplan Career Institute
06.2011
High School Diploma -
Ferndale Public Schools
06.2008
Skills
- Medical terminology
- Charting and clinical documentation
- Maintaining patient records
- Assembled patient charts
- Patient Scheduling
- Answering patient call lights
- Strong interpersonal skills
- Multi-Line Phone Systems
- Information Protection
- Cash Handling
- Administrative Support
- Listening Skills
- Front Office Support
- Scheduling
- Scheduling appointments
- Drawer balancing
- Bookkeeping
- Guest Relations
- Problem-solving skills
- Mail handling
- Administrative Skills
Certification
CPR Certified, American Heart Association, Southfield, MI, 07/2023, 01/2025
Timeline
Front Desk Associate
Allegria Village Assisted Living
09.2024 - Current
O.R. Clerk
Henry Ford Hospital
02.2024 - Current
Patient Access Specialist
Vanderbilt Heart & Vascular Medical Center
10.2022 - 01.2024
Customer Service Representative
Health Alliance Plan (HAP)
07.2021 - 06.2022
Business Office Assistant
Beaumont Health
02.2021 - 07.2021
Medical Receptionist
Mendelson Kornblum Pain Management
08.2018 - 02.2021
Laboratory Assistant
St. John Hospital & Medical Center
03.2018 - 08.2018
Call Center Representative
Mendelson Kornblum Orthopedics & Spine Specialists
03.2015 - 03.2018
Medical Receptionist
Medical Kornblum Orthopedics & Spine Specialists
08.2012 - 03.2015
Medical Administrative Assistant
Advantage Health Centers
02.2011 - 08.2012
Associate of Applied Science - Radiologic Technology
Dorsey School of Beauty
Diagnostic Medical Sonography - Undergraduate
Oakland County Community College
Diploma - Medical Office Specialist
Kaplan Career Institute
High School Diploma -
Ferndale Public Schools
Similar Profiles
Michelle HeronemusMichelle Heronemus
Resident Care Specialist at Leisure Living, Stonegate Village Assisted LivingResident Care Specialist at Leisure Living, Stonegate Village Assisted Living
Chase McDonaldChase McDonald
Kitchen Staff Member at St. Andrews Village Assisted LivingKitchen Staff Member at St. Andrews Village Assisted Living
Ellie VerhaalEllie Verhaal
MedTech/CNA at Apple Village Assisted LivingMedTech/CNA at Apple Village Assisted Living