Jasmine Miller
Winston-Salem,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Client Experience Manager
United Healthcare
01.2023 - Current
- Communicated with assigned accounts, set expectations and negotiated priorities.
- Coordinated with internal departments on implementation of new client business.
- Identified and executed opportunities to engage clients.
- Facilitated portal trainings for brokers and groups.
- Provided groups with requested invoices, census reports and policies.
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Patient Care Coordinator
Avance Care
03.2021 - 11.2021
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
Insurance Representative
United Healthcare
11.2021 - 01.2023
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Answered telephone and coordinated meetings and conferences.
- Answered telephone calls regarding medicaid members plans.
- Scheduled members medicaid transportation.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Acted as emotional support for customers experiencing catastrophic situations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Behavorial Health Administrative Assistant
Monarch
09.2019 - 10.2020
- Answered inquiries from general public, patients, and clinical providers.
- Scheduled appointments for providers and maintained office master calendar.
- Collected, sorted and distributed mail, messages, and courier deliveries.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Bachelor of Science - Sociology
University of North Carolina At Charlotte
Charlotte, NC06.2018
Skills
- Written communication
- Time management
- Organization
- Verbal Communication
- Critical Thinking
- Data-driven decision-making
- Account Management
- Client Retention Strategies
Timeline
Client Experience Manager
United Healthcare
01.2023 - Current
Insurance Representative
United Healthcare
11.2021 - 01.2023
Patient Care Coordinator
Avance Care
03.2021 - 11.2021
Behavorial Health Administrative Assistant
Monarch
09.2019 - 10.2020
Bachelor of Science - Sociology
University of North Carolina At Charlotte