Jasmine Miller
Summary
Proven leader with extensive experience in retail and postal service sectors, notably at Badcock Home Furniture. Excelled in customer service and inventory control, enhancing operational efficiency and customer satisfaction. Skilled in team development and multitasking, adept at driving results through effective problem-solving and organizational skills. Achieved significant improvements in staff training and customer relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Badcock Home Furniture
07.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Rural Mail Carrier Associate
United States Postal Service, USPS
04.2020 - 08.2020
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
Delivery Driver
United Postal Service, UPS
09.2019 - 01.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Admission Clerk
Rush Center of Dermatology
05.2018 - 09.2019
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Admissions Clerk
Rush Pain Treatment
11.2017 - 05.2018
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
Education
High School Diploma -
Quitman High School
Quitman, MS05.2015
Skills
- Customer Service
- Problem-Solving
- Team development
- Multitasking and Organization
- Payroll Management
- Sales expertise
- Schedule Management
- Goal-Oriented
- Computer Literacy
- Data Entry
- Hiring and Training
- Inventory Control
Accomplishments
- $500,000+ sales in 1 year
- Exceeded monthly store sales goals 14 months in a row
- Managed Top Fundraising Store 2022
Certification
Class A CDL Truck Driver
Certified Medical Assistance
Welding
Timeline
Store Manager
Badcock Home Furniture
07.2021 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
04.2020 - 08.2020
Delivery Driver
United Postal Service, UPS
09.2019 - 01.2020
Admission Clerk
Rush Center of Dermatology
05.2018 - 09.2019
Admissions Clerk
Rush Pain Treatment
11.2017 - 05.2018
High School Diploma -
Quitman High School