Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jasmine Miller

Dawson ,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at WebstaurantStore. Skilled in multitasking and problem-solving, I excel in front desk operations and night audit reports. Achieved significant improvements in efficiency and safety, leveraging strong work ethic and reporting capabilities to exceed employer expectations. Forward-thinking Senior Service Tech with experience handling basic hand and power tools. Working knowledge of all equipment used in service repair and can read complicated technical diagrams and blueprints. Adept at preparing reports and warranties. Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships. Knowledgeable Order Fulfillment Associate experienced with warehouse, distribution and stock management operations. Helps team members deliver on order promises with organized spaces and quickly filled shipments. Excels under pressure and understands how to safely use equipment. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

11
11
years of professional experience

Work History

Night Auditor

WebstaurantStore
09.2023 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

Customer Service Representative

Kelly Services
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.

Production Worker

Golden Peanut Company
05.2022 - 08.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Forklift Operator

Johnson Controls
07.2013 - 10.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.

Order Fulfillment Associate

M&M Mars
01.2018 - 08.2021
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Followed procedures at all times for personal and team safety.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.

Education

High School Diploma -

Westover High School
Albany, GA
05.2011

Skills

  • Front Desk Operations
  • Multitasking and Organization
  • Problem-Solving
  • Strong Work Ethic
  • Night Audit Reports
  • End-of-Day Processes
  • Resolving issues
  • Customer Service
  • Night audit procedures
  • Performance Tracking
  • Reporting capabilities

Timeline

Night Auditor

WebstaurantStore
09.2023 - Current

Customer Service Representative

Kelly Services
06.2023 - Current

Production Worker

Golden Peanut Company
05.2022 - 08.2023

Order Fulfillment Associate

M&M Mars
01.2018 - 08.2021

Forklift Operator

Johnson Controls
07.2013 - 10.2021

High School Diploma -

Westover High School
Jasmine Miller