Jasmine MADDEN
Dalton,GA
Summary
I am a highly motivated professional with over 16 years of customer service, entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with customers, co-workers, staff and clients. Comfortable working remotely, independently and as collaborative team member. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Energetic, team-player that loves to be challenged and willing to learn any new skill.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Keen Waters
09.2023 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided administrative support to management team including preparing reports and presentations.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Administrative Assistant/Customer Service Representative
Norville Industries
Dalton, GA
11.2021 - 08.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Assisted with accounts receivable and inventory receiving
- Answered inbound calls, chats and emails to facilitate customer service.
Owner/Agent
American National- Madden Gomez Agency LLC
Dalton, GA
10.2018 - 11.2021
- Proud owner of Madden Gomez Agency, LLC.
- I manage the daily operations, oversee my employees and help to make sure the office runs smoothly.
- I currently hold my P&C license and my life/health license.
- Analyzed customer needs and provided best options, upselling products and services.
- Collaborate with my staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Keep records for production, inventory, income and expenses.
Education
Master Cosmetology
Genesis Career College
2009
Diploma -
Dalton High School
05.2006
Skills
- Type 45-50 wpm
- MS Office efficient (10 years)
- Insurance Sales
- Clerical Experience
- Office Management
- Staff training and development
- Marketing tactics
- Professional and mature
- Self-starter
- Strong problem solver
- Working remote
Certification
Awards and Certifications:
- Agent Presidents Club Award
- Blue Vase Award
- New Agent Achievement Awards
- Georgia Work Study Test, March 2010 to Present
- Received Gold on the Georgia Work Ready Test.
- Insurance License, May 2013 to Present
- P&C and life/health license, Current
Timeline
Office Manager
Keen Waters
09.2023 - Current
Administrative Assistant/Customer Service Representative
Norville Industries
11.2021 - 08.2023
Owner/Agent
American National- Madden Gomez Agency LLC
10.2018 - 11.2021
Master Cosmetology
Genesis Career College
Diploma -
Dalton High School