Jasmine Miller

Served as the NCOIC (Non-Commissioned Officer in Charge), Secretary of the General Staff (SGS) for a 3-star billet at the United States Army Combined Arms Support Command (CASCOM) and Sustainment Center of Excellence (SCoE). Provided assistance to the CG, DCG, CoS, DCoS, CSM, and tenant organizations with coordinating and processing all staff actions involving CASCOM. Maintained a close working relationship; provided sound, mature advice, and recommendation to the SGS. Chief of Staff, and the Deputy Chief of Staff on complex problems or issues that were new, highly controversial, and/or precedent setting in nature. Provided advisory services essential to enable the command staff to thoughtfully plan, develop, organize, and manage day to day operation, missions, and activities. Provided administrative and logistical support to the CASCOM Command Group by coordinating, composing, preparing, editing, formatting and processing a variety of correspondence and/or documents such as letters, reports, pamphlets, certificates, forms, graphs, and technical manuals or comparable items bulletins, and directives including materials and/or matters of confidentially, received, screened, answered telephonic and personal visitors/guests. Managed all awards for over 800 civilians and military CASCOM employees, as well as Officer Evaluation Reports (OERs) and Non-Commissioned Officer Evaluations Reports (NCOERs) for CASCOM Command Group, special staff, 13 functional directorates, and eight subordinate logistics and personnel-oriented schools and commands. Developed, modified guidance and guidelines, procedures, standards to resolve complex for new and/or changing regulations, policies, and strategies for internal and external integration of day-to day and long-range projects. Issued agency-wide guidance regarding employment authorities to clarify new processes, resolve conflicting guidance, and/or to alleviate other potential or existing problems. Provided a broad range of information in order to assist in taking actions or making decisions. Maintained electronic suspense files in a database with the responsibility for tracking daily suspense and reminding action officers of due dates. Manipulated data necessary arrangements for scheduling and coordinating conferences and meetings including space, time, notifying perspectives participants. Gathered and distributed background materials and read-ahead packets for senior leader and participants. Personally answered inquiries and made referrals to non-technical requests for information regarding office functions, status of reports, suspense, and other information available from databases and files.

• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
• Developed contingency plans to minimize the impact of unforeseen challenges during critical missions.
• Mentored junior soldiers in leadership development, contributing to a high-performing organizational culture.
• Developed strong relationships with community leaders, fostering cooperation between military and local organizations.
• Worked closely with civilian agencies to coordinate military operations and carry out orders.
• Handled administrative requirements, maintained records and submitted operational reports.

• Managed military records and ensured compliance with HR policies.
• Conducted performance evaluations and provided feedback to staff.
• Conducted training sessions to enhance staff skills and ensure compliance with HR policies.
• Managed military/civilians relations issues, providing guidance and support to resolve conflicts effectively.
• Analyzed workforce data to identify trends, inform decisions, and drive strategic HR initiatives.
• Collaborated with management to design performance appraisal systems that align with organizational goals.
• Led diversity and inclusion initiatives, fostering a positive workplace culture and promoting equal opportunities.
• Enhanced HR policies by integrating best practices to ensure legal compliance and operational efficiency.
• Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
• Operated postal equipment and maintained accurate records of transactions.
• Developed efficient workflow processes to enhance productivity and reduce delays.
• Oversaw inventory management of postal supplies and equipment maintenance.
• Implemented quality control measures to ensure compliance with postal regulations.
• Coordinated special mailing projects, ensuring adherence to deadlines and specifications.
• Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
• Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
• Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.

• Played a key role in the successful completion of HR audits, demonstrating comprehensive knowledge and adherence to established policies and procedures.
• Developed comprehensive job descriptions to clearly define roles and expectations for potential candidates during recruitment efforts.
• Handled sensitive military relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
• Developed and implemented standard operating procedures to improve workflow consistency and safety compliance.
• Conducted after-action reviews to identify areas for improvement, driving continuous operational enhancements.
• Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
• Organized morale-boosting events for unit members to promote camaraderie and foster a positive work environment.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed inventory of mailing supplies, ensuring availability for daily operations and customer needs.