Jasmine Mills
Valdosta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Hardworking and passionate detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Intake Coordinator
CHE Behavioral Health Services
08.2021 - Current
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Provided excellent customer service to patients, family members, and healthcare providers during intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Answered approximately 30-40 phone calls and provided new clients with required paperwork to initiate service.
Intake/Funding Specialist
Priority Medical
09.2019 - 07.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Reduced claim denials by thoroughly reviewing patient eligibility and coverage details.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Performed various administrative tasks by filing, copying and faxing documents.
- Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
Data Entry Sleep Team/Data Entry/Triage Specialist
American HomePatient
04.2015 - 09.2019
- Maintained detailed records of all interactions with patients, ensuring thorough documentation for future reference or follow-up care.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Verification of insurance benefits
- Demonstrated HIPAA Compliance and Guidelines
Patient Care Advocate
Express Scripts
06.2014 - 04.2015
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Entered details into computer systems and managed database of information.
- Maintained confidentiality of patient data and condition to safeguard health information. HIPAA Compliant
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Processed orders for medication refills
Customer Service Representative/Lead Consultant
Convergys
08.2008 - 06.2014
- Led weekly meetings to review progress towards goals, share updates, and address any concerns or challenges faced by the team.
- Played a key role in reducing call wait times by optimizing scheduling and resource allocation.
- Coordinated closely with other department leads to address interdepartmental issues affecting customer experience outcomes efficiently.
- Conducted regular performance evaluations for continuous improvement of team members'' skills and abilities.
- Increased first-call resolution rates through targeted coaching sessions focused on active listening skills for team members.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
Education
Associate of Science - Sociology
Georgia Military College - Milledgeville
Valdosta, GA05.2015
Skills
- Data Entry
- Microsoft Office
- Phone and Email Etiquette
- Computer Skills
- Customer Service
- Insurance Verification
- Multitasking Abilities
- Dependable and Responsible
- Teamwork and Collaboration
- Flexible and Adaptable
- Appointment Scheduling
- Verbal Communication
Timeline
Intake Coordinator
CHE Behavioral Health Services
08.2021 - Current
Intake/Funding Specialist
Priority Medical
09.2019 - 07.2021
Data Entry Sleep Team/Data Entry/Triage Specialist
American HomePatient
04.2015 - 09.2019
Patient Care Advocate
Express Scripts
06.2014 - 04.2015
Customer Service Representative/Lead Consultant
Convergys
08.2008 - 06.2014
Associate of Science - Sociology
Georgia Military College - Milledgeville
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