Jasmine Mingo
Forney,United States
Summary
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
5
5
years of professional experience
Work History
Fraud Security Specialist
Wayfair
09.2023 - Current
- Reduced fraud incidents by implementing advanced detection tools and strategies.
- Enhanced company reputation for security by vigilantly monitoring transactions for fraudulent activities.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
Perigold Specialist I
Wayfair
05.2022 - 09.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Senior Customer Service Associate
Wayfair
06.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
- Navigate multiple software applications and technologies simultaneously
Consumer Support Specialist
Tax Slayer LLC
12.2020 - 05.2021
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Communicated directly with customers via phone, email, and/or chat and provided clear trustworthy assistance.
- Worked in fast-paced environments and guided customers through TaxSlayer software.
Education
Bachelor of Arts -
Mississippi State University
11.2020
Associate of Arts - undefined
Ozark Technical Community College
05.2019
Skills
- Proficient in computer applications
- Responsive to new challenges
- Proficient team leadership
- Effective communication
- Efficient scheduling abilities
- Collaborative teamwork
Timeline
Fraud Security Specialist
Wayfair
09.2023 - Current
Perigold Specialist I
Wayfair
05.2022 - 09.2023
Senior Customer Service Associate
Wayfair
06.2021 - 05.2022
Consumer Support Specialist
Tax Slayer LLC
12.2020 - 05.2021
Associate of Arts - undefined
Ozark Technical Community College
Bachelor of Arts -
Mississippi State University
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