Jasmine Mitchell
Eastman,GA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Medical Assistant/Receptionist
Hughston Clinic Orthopedic
Eastman, GA
08.2022 - Current
- Assisted patients with scheduling appointments and managing intake paperwork.
- Prepared examination rooms and ensured necessary medical supplies were available.
- Entered patient data into electronic health records accurately and efficiently.
- Coordinated communication between physicians, patients, and insurance providers.
- Verified patient insurance information and handled billing inquiries professionally.
- Educated patients on pre-visit instructions and post-treatment care procedures.
- Maintained cleanliness and organization of front desk and waiting area environments.
- Supported clinical staff by taking patient vitals and documenting medical histories.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Completed various clerical tasks such as typing letters, completing forms.
- Responded promptly to requests from patients or staff members in a professional manner.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Processed payments for services rendered accurately and efficiently.
- Coordinated care between multiple providers within the practice setting if needed.
- Conducted daily audits of charts to ensure accuracy of documentation.
- Updated group medical records and technical library to promote smooth office operations.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Arranged hospital admissions for patients as required.
- Routed laboratory or diagnostic results to appropriate staff.
- Completed relevant insurance and other claim forms.
- Compiled and coded patient information or data in appropriate computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Conducted patient intake interviews to collect medical information and insurance details.
- Straightened up waiting room to maintain neat and organized space.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Attended meetings related to practice operations as required.
- Actively participated in quality improvement initiatives within the clinic setting.
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
Dietary Server
Dodge County Hospital
Eastman, GA
02.2022 - 08.2022
- Delivered meals to patients while adhering to dietary restrictions.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining and serving areas.
- Assisted patients with meal selection based on individual preferences.
- Monitored patient dietary intake and reported concerns to nursing staff.
- Educated patients about menu options and nutrition information.
- Participated in training new team members on service procedures.
- Ensured compliance with safety and sanitation standards in food service.
- Performed light cleaning duties such as mopping floors and washing dishes at the end of shift.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Monitored expiration dates on food products and discarded expired items accordingly.
- Greeted guests and provided menus.
- Delivered snacks to residents between meal services as requested.
- Communicated effectively with fellow staff members regarding resident needs or preferences.
Deli Clerk
Walmart
Eastman, Georgia
05.2020 - 01.2021
- Assisted customers in selecting deli products and answering inquiries.
- Prepared and sliced meats, cheeses, and other deli items for display.
- Maintained cleanliness and organization of the deli area and equipment.
- Operated deli slicers, scales, and packaging machines efficiently.
- Collaborated with team members to restock shelves and manage inventory.
- Followed food safety guidelines to ensure product quality and freshness.
- Trained new staff on deli procedures and customer service expectations.
- Engaged customers with friendly service to enhance shopping experience.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
Correctional Officer
Wheeler Correctional Facility
Alamo, GA
05.2017 - 05.2020
- Monitored inmate behavior and maintained order within facility premises.
- Conducted regular inspections to ensure safety and security of the environment.
- Managed inmate movement during daily activities and scheduled programs.
- Implemented emergency response procedures to handle critical incidents effectively.
- Collaborated with law enforcement and facility staff to coordinate security operations.
- Assisted in conflict resolution among inmates to maintain a peaceful atmosphere.
- Documented incidents and prepared reports for management review and actions taken.
- Trained new officers on protocols, safety procedures, and facility regulations.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Poultry Processor
Perdue
Perry, GA
11.2016 - 05.2017
- Operated processing equipment to ensure efficient poultry production.
- Monitored product quality and adhered to safety standards consistently.
- Collaborated with team members to streamline workflow processes.
- Maintained cleanliness and sanitation in work areas throughout shifts.
- Assisted in training new employees on proper handling techniques.
- Inspected raw materials for quality before processing initiation.
- Executed packaging of finished products for distribution effectively.
- Managed inventory levels to support continuous production needs.
- Cleaned, weighed, and labeled poultry products prior to packaging.
- Inspected and sorted poultry items for quality assurance purposes.
- Assisted in loading pallets with packaged poultry items for shipment.
- Conducted daily inspections of raw materials before use in production processes.
- Ensured that the poultry processing area was kept clean and sanitary at all times.
- Maintained good working relationships with colleagues by being cooperative and professional at all times.
- Reported any issues or problems with machines or equipment immediately to supervisors.
- Stored processed chicken parts in cold storage according to established guidelines.
- Chilled carcasses to eliminate food-borne pathogens and arranged testing for dangerous bacteria like salmonella.
- Followed established procedures for safety and productivity.
- Cut and deboned carcasses in marketable pieces such as wings, drumsticks and breasts.
- Used special knives, tools and equipment to cut, debone and separate meat.
- Handled incoming live poultry humanely and placed poultry on moving line.
- Removed and thoroughly washed feathers, internal organs and feet with support of automated machinery.
- Learned and followed USDA standards in handling raw meat and worked effectively with USDA inspectors.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Inspected carcasses in coordination with USDA inspector to verify food safety and quality.
- Prepared and handled hazardous chemicals used during processing.
- Assembled, set up and tore down work stations and production lines and maintained neat, clean and safe work area.
- Added raw materials to defining and skinning machines and monitored operations.
- Checked temperatures of refrigerators and freezers regularly to ensure food safety standards were met.
Pricing Associate
Harvey's Grocery Store
McRae, GA
06.2015 - 11.2016
- Analyzed pricing strategies for various grocery categories to enhance competitiveness.
- Collaborated with store managers to adjust prices based on market trends.
- Utilized pricing software to maintain accurate product pricing and promotions.
- Reviewed competitor pricing and provided recommendations for adjustments.
- Assisted in developing promotional pricing strategies to boost sales.
- Conducted regular audits of shelf prices to ensure compliance with company standards.
- Trained new team members on pricing policies and procedures effectively.
- Communicated changes in pricing to staff and ensured understanding across departments.
- Tracked inventory levels in order to adjust prices as needed based on supply and demand.
- Prepared presentations illustrating changes in pricing structure for clients.
- Performed financial analysis of proposed projects in order to determine feasibility from a cost and benefit perspective.
- Analyzed competitor pricing strategies to identify opportunities and recommend changes.
- Implemented strategies designed to increase revenue through effective pricing strategies while minimizing costs associated with production or delivery of goods or services.
- Collaborated with marketing team to create promotional campaigns that maximize profits.
- Assisted in the negotiation of contracts with suppliers to secure competitive rates.
- Monitored industry trends and adjusted prices accordingly.
- Reviewed customer accounts regularly to ensure correct billing amounts were being charged.
- Maintained a database of current pricing information for all products and services offered by the company.
- Developed pricing models for new products and services to ensure profitability.
- Evaluated customer feedback regarding price points and service levels in order to make recommendations for improvement or change.
- Created detailed reports on pricing data for senior management review.
- Provided technical support to sales staff regarding product pricing structures.
- Negotiated contracts with vendors and suppliers to secure favorable terms and conditions.
- Developed policies and procedures for setting, managing, and maintaining prices.
- Identified areas where discounts could be applied without impacting overall profitability.
- Worked closely with accounting department to ensure accuracy of billing systems.
- Researched industry best practices related to pricing techniques.
- Improved returns by implementing strategic promotions targeted to relevant customers and groups.
- Handled bidding processes by coordinating materials, analyzing proposals and managing implementations for awarded contracts.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Placed products on conveyors for final wrapping and shipment.
- Tracked outgoing orders to provide shipping status to customers.
Customer Service Cashier
Southside Flea Market
Eastman, GA
08.2012 - 06.2015
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area for efficient service.
- Processed customer transactions using cash register and payment systems.
- Handled customer complaints with patience and professionalism.
- Managed inventory by restocking shelves and monitoring supply levels.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on operating procedures and customer service standards.
- Resolved discrepancies in cash drawer at the end of each shift.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Education
Associate in Health Administration Assistance - Health Administration
Ultimate Medical Academy
Clearwater, FL 08.2021 - 04.2023
Dodge County High-school
EASTMAN , GATimeline
Medical Assistant/Receptionist
Hughston Clinic Orthopedic
08.2022 - Current
Dietary Server
Dodge County Hospital
02.2022 - 08.2022
Associate in Health Administration Assistance - Health Administration
Ultimate Medical Academy
08.2021 - 04.2023
Deli Clerk
Walmart
05.2020 - 01.2021
Correctional Officer
Wheeler Correctional Facility
05.2017 - 05.2020
Poultry Processor
Perdue
11.2016 - 05.2017
Pricing Associate
Harvey's Grocery Store
06.2015 - 11.2016
Customer Service Cashier
Southside Flea Market
08.2012 - 06.2015
Dodge County High-school