Jasmine Mohammed
Chicago,IL
Summary
Accomplished professional with a proven track record of reliability and effective load planning. At the United States Post Office, I enhanced team performance and customer satisfaction through exceptional service and training. Skilled in handheld scanner operation and adept at fostering positive relationships, I consistently meet deadlines, ensuring operational excellence and client loyalty.
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
City Mail Carrier
United States Post Office
02.2016 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
Store Manager
Illinois Title Loan
01.2015 - 01.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Property Manager
Smart Stop Storage
03.2013 - 01.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Store Manager
Dollar Tree
04.2004 - 11.2015
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Business Administration And Management
Malcolm X College
Chicago, IL05-2010
Skills
- Reliability and punctuality
- Load planning
- Adherence to deadlines
- Handheld scanner operation
- Parcel tracking
Certification
- Safe Driver Training Certification - National Safety Council.
- Customer Service Certification - Customer Service Institute of America (CSIA).
- Workplace Safety Certification - Occupational Safety and Health Administration (OSHA).
Timeline
City Mail Carrier
United States Post Office
02.2016 - Current
Store Manager
Illinois Title Loan
01.2015 - 01.2016
Property Manager
Smart Stop Storage
03.2013 - 01.2016
Store Manager
Dollar Tree
04.2004 - 11.2015
Associate of Arts - Business Administration And Management
Malcolm X College