Jasmine Monbelly
Baytown,Texas
Summary
Dynamic leader with extensive experience in employee training and inventory management at Jersey Mikes. Proven ability to enhance customer service and ensure safety compliance, fostering a motivated team environment. Skilled in cash handling and conflict resolution, consistently driving performance improvements and operational efficiency. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
10
10
years of professional experience
Work History
Shift Leader
Jersey Mikes
Baytown, TX
04.2022 - Current
- Monitored employee performance and provided feedback for improvement.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Evaluated employee performance, delivering individualized feedback and praise.
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Baytown, TX
07.2020 - 12.2022
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Supervisor
Golden Nugget Hotel & Casino
Lake Charles, LA
10.2018 - 06.2020
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Cashier
Torchy's Tacos
Lake Charles, LA
06.2019 - 10.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier Team Lead
Walmart
Lake Charles, LA
02.2015 - 08.2017
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted customers with locating items within the store when requested.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Identified discrepancies between actual sales figures and expected totals.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Education
High School Diploma -
Washington Marion
Lake Charles, LA08-2009
Skills
- Employee training
- Inventory management
- Customer service
- Safety compliance
- Cash handling
- Schedule management
- Team leadership
- Conflict resolution
- Staff supervision
- Follow-up procedures
Timeline
Shift Leader
Jersey Mikes
04.2022 - Current
Assistant Manager
Freddy's Frozen Custard & Steakburgers
07.2020 - 12.2022
Cashier
Torchy's Tacos
06.2019 - 10.2019
Supervisor
Golden Nugget Hotel & Casino
10.2018 - 06.2020
Cashier Team Lead
Walmart
02.2015 - 08.2017
High School Diploma -
Washington Marion
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