Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jasmine Monge

Deltona,FL

Summary

Results-driven professional with comprehensive experience in management, leading high-performance teams, focusing on building strong client relationships and driving business growth. Adept at implementing strategic initiatives that enhance productivity and efficiency. Resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales/Sales Floor Manager

MGUSA
08.2021 - 03.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Led a team of 15-17 agents at a time
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

PCA-Patient Care Advocate

Accredo
11.2020 - 08.2021
  • Mostly inbound calls with some auto dialing outbound calls
  • Customer service
  • Helped patients schedule their prescriptions
  • Problem solving issues/concerns
  • Act as a liaison between drs office.nurses/pharmacists in order to assist and comply with patients needs
  • Assisted in receiving and sending their prescriptions
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Onboarding new patients and answering their questions while addressing their needs
  • Troubleshoot issues and concerns
  • Helped them understand their benefits when they could or connected them to the correct department or their insurance company
  • Assisted in connecting patients to the correct department or outside assistance from their ins
  • Carrier
  • Improved patient comfort by providing compassionate and attentive care.

Senior Specialist 1

JP Morgan Chase
06.2016 - 11.2020
  • Proven experience in mentoring, peer-coaching, general motivating, and huddle facilitation by tackling the Ops Highlights on behalf of my TL
  • As a member of Jennifer Johnson's team I've had the opportunity to develop and build behaviors as well as implement and test new strategies that have helped me improve and become a better specialist since leaving training
  • I have learned de-escalation techniques as well as valuable partner information
  • I have honed my efficiency which has helped me contribute to overall service level goals within the Disney queue and on my team
  • I have been able to engage within my queue as a member of the ESAT team, and have been able to focus on developing a new team for QA to simplify the business
  • In lieu of all of my training and continuous developments, I am now apart of the MPQ team and have been for over two years
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.

Account Manager

Paylocity
07.2013 - 04.2016
  • Managed over 100 personal payroll accounts for businesses
  • I helped develop new employees by creating an introduction to payroll training guide
  • I took inbound calls and made outbound calls to companies that I was in charge of
  • I entered payroll data and created reports
  • Assisted clients with their W2's and all tax forms
  • I was a part of the welcoming committee for new employees
  • Customer service and helped with all troubleshooting issues/concerns
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Associate of Science -

High Tech Institute
Orlando, FL
06.2002

Skills

  • Deadline driven
  • Relationship building
  • Sales team training
  • Detail-oriented
  • Internet and Database management programs
  • Proficient in Microsoft office
  • Fast learner of new concepts
  • Positive personality
  • Professional personality
  • Thorough in following tasks through to completion
  • Goals and performance setting
  • Strategic planning
  • Account management
  • Motivational skills
  • Verbal and written communication
  • Client relationship management

Certification

Licensed Life, Health & Annuities Insurance, Lic# W765634, 07/01/21

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Sales/Sales Floor Manager

MGUSA
08.2021 - 03.2025

PCA-Patient Care Advocate

Accredo
11.2020 - 08.2021

Senior Specialist 1

JP Morgan Chase
06.2016 - 11.2020

Account Manager

Paylocity
07.2013 - 04.2016

Associate of Science -

High Tech Institute

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Jasmine Monge