Jasmine Monroe
Hartselle,AL
Summary
Professional with experience in customer service roles, prepared to deliver exceptional support and enhance customer satisfaction. Demonstrates strong communication, problem-solving, and adaptability skills, ensuring seamless collaboration and positive outcomes. Reliable team player with focus on meeting and exceeding client expectations in dynamic environment. Diligent with solid foundation in customer service and problem-solving. Successfully managed customer inquiries and resolved issues to enhance client satisfaction. Demonstrated strong communication and adaptability in dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Universal Customer Service Representative
Williams Sonoma Inc.
09.2024 - 10.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high levels of client satisfaction through attention to detail when processing transactions or making account adjustments.
- Participated in ongoing training programs designed to enhance product knowledge as well as relevant soft skills such as conflict resolution.
Customer Service Representative/Agent Representative
Direct Auto Insurance
05.2024 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Customer Service Representative
Alfa Insurance Agency
02.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
River City Center
06.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
DSP/Caregiver
Volunteers Of America Alabama
07.2018 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Daycare Teacher
Kids World Daycare
09.2017 - 09.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Drive Thru Cashier
Burger King
05.2014 - 09.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
No Degree - Business
Strayer University
03.2027
High School Diploma -
Hartselle High School
05.2014
Skills
- Call center experience
- Complaint Handling
- CRM Software
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Money handling abilities
- Microsoft Outlook
- Scheduling
- Documentation
- Appointment Scheduling
Certification
- Certified Customer Service Professional (CCSP)
Timeline
Universal Customer Service Representative
Williams Sonoma Inc.
09.2024 - 10.2024
Customer Service Representative/Agent Representative
Direct Auto Insurance
05.2024 - 09.2024
Customer Service Representative
Alfa Insurance Agency
02.2024 - 05.2024
Receptionist
River City Center
06.2023 - 02.2024
DSP/Caregiver
Volunteers Of America Alabama
07.2018 - 06.2023
Daycare Teacher
Kids World Daycare
09.2017 - 09.2018
Drive Thru Cashier
Burger King
05.2014 - 09.2018
No Degree - Business
Strayer University
High School Diploma -
Hartselle High School