Jasmine Monroe
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2026
2026
years of professional experience
Work History
Benefits Specialist
Activist Connect
06.2024 - 07.2025
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
Fraud Prevention Specialist
Global Payments
06 2023 - 04 2024
- Analyzed transaction data for suspicious activities, ensuring compliance with fraud prevention protocols.
- Implemented risk assessment procedures, enhancing overall security and reducing potential losses.
- Investigated reported fraudulent activities, documenting findings and recommending corrective actions as necessary.
- Optimized existing fraud detection processes by identifying trends and suggesting improvements for efficiency.
Customer Experience Advisor
Percepta
09 2021 - 02 2023
- Provided personalized support, ensuring a positive experience for each customer interaction.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Served as an escalation point for complex or challenging cases, demonstrating expertise in problem resolution techniques.
- Collaborated with team members to optimize workflow processes and increase overall efficiency.
- Contributed to increased client retention rates by building rapport through empathetic listening skills during difficult conversations.
Education
Diploma -
Bryan High School
05.2008
Skills
- Call Management
- Product Knowledge
- Data Collection
- Strategic sales knowledge
- Customer Service
- CRM Software
- Fraud prevention strategies
- Critical thinking
- Problem-solving capacity
Personal Information
Timeline
Benefits Specialist
Activist Connect
06.2024 - 07.2025
Fraud Prevention Specialist
Global Payments
06 2023 - 04 2024
Customer Experience Advisor
Percepta
09 2021 - 02 2023
Diploma -
Bryan High School
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