Jasmine Montelongo-Loera
Dallas,Texas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Dental Customer Support Specialist
DECA Dental
03.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed approximately 50+ incoming calls, emails and faxes per day from customers.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Account Manager
State Farm Insurance
07.2016 - 03.2020
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Office Manager
Fred Loya Insurance
06.2015 - 07.2016
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Clerical work, data entry, customer service, call service, billing and sales.
- Assist and review policies for CSR's before they sold and double check for accuracy.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Skills
- Clerical support
- Customer service excellence
- Quality Assurance
- Talent Management
- HRIS database management
- Customer Relations
- Creative Problem Solving
- Ticket management
- Technical Troubleshooting
Talentsskills
- Bilingual: fluent in English and Spanish
- Great with numbers and organization
- Capable to take on leadership positions
- Strong verbal communication
- Multi-Tasker
- Fast learner
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dental Customer Support Specialist
DECA Dental
03.2022 - 02.2024
Account Manager
State Farm Insurance
07.2016 - 03.2020
Office Manager
Fred Loya Insurance
06.2015 - 07.2016
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