Jasmine Montgomery
Newcastle
Summary
Dedicated professional with over 6 years experience in customer facing roles, specialising in administrative work, problem solving, planning, and a variety of client services. Proven efficiency with Microsoft Office and an ability to quickly learn and navigate CRM systems and software programmes. Seeking a challenging position in a forward-thinking company where I can apply these skills and contribute to the growth and success.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Xplor Technologies
Newcastle
09.2023 - Current
- Leverage CRM tools to manage and track customer interactions, ensuring seamless communication across multiple channels.
- Consistently meet KPI targets by implementing strategies to reduce average case handling time without compromising on service quality.
- Improve account handling processes through competent customer service and prompt problem-solving, resulting in a 25% increase in team efficiency in the last two quarters.
- Maintain data accuracy and integrity across information systems in accordance with regulatory and compliance requirements.
- Collaborate with other departments (e.g. Admin, Client Support, and Billing) on cross-functional projects aimed at improving overall company performance and customer experience.
Front of House Team Member
Dacantus
Newcastle
08.2021 - 09.2023
- Developed and maintained effective customer rapport to foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained new staff in front-of-house procedures, customer relations and menu items.
- Applied comprehensive knowledge of specialty food and drink items to meet client's needs and ensure customer satisfaction.
Covid-19 Multi-Skilled Operative
Sodexo
Newcastle
10.2020 - 08.2021
- Handled thousands of vulnerable customers with care and empathy during the peak number of Covid-19 cases in the North East.
- Improved the speed and consistency of patient data record creation by 50% through creating automated templates for all team members.
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling appointments.
- Created and maintained comprehensive spreadsheets to track and update data on a daily basis, with a strong attention to detail.
Commercial Assistant
Newcastle University Students' Union
Newcastle
09.2018 - 09.2020
- Worked well independently and on a team to navigate tasks efficiently.
- Communicated with managers, vendors, and customers to provide immediate solutions to any existing or potential problems as well as pitch service recommendations to management.
- Streamlined order processing by coordinating with various departments to ensure timely delivery of goods.
Skills
- Written & Oral Communication
- Google Workspace
- Data Entry
- Attention to Detail
- Microsoft 365
- Independent Problem Solving
- Project Coordination
- Organisation Skills
Education
BA Sociology (2:1) | University of Newcastle
Timeline
Customer Service Advisor
Xplor Technologies
09.2023 - Current
Front of House Team Member
Dacantus
08.2021 - 09.2023
Covid-19 Multi-Skilled Operative
Sodexo
10.2020 - 08.2021
Commercial Assistant
Newcastle University Students' Union
09.2018 - 09.2020