Jasmine Montgomery
Baton Rouge,LA
Summary
Dynamic customer service professional with extensive experience at Alorica, excelling in problem resolution and relationship building. Proven ability to manage high-stress situations while maintaining empathy and patience, resulting in increased customer loyalty. Skilled in data entry and adept at navigating multiple systems to enhance user experience and drive satisfaction.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Alorica
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
HR Assistant
the Harmony Center
07.2020 - 05.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Customer Service Representative
Everisepc
03.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Senior Caregiver
Leading Healthcare
01.2017 - 03.2019
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
Education
High School Diploma -
Baker High School
Baker, LA05-2015
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Customer relations
- Relationship building
- Payment processing
- Problem resolution
- Complaint handling
- Active listening
- Empathy and patience
- Adaptability and flexibility
- Decision-making
Timeline
Customer Care Representative
Alorica
06.2024 - Current
HR Assistant
the Harmony Center
07.2020 - 05.2024
Customer Service Representative
Everisepc
03.2019 - 07.2020
Senior Caregiver
Leading Healthcare
01.2017 - 03.2019
High School Diploma -
Baker High School
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