Summary
Overview
Work History
Education
Skills
Experience Highlights
Timeline
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Jasmine Moonie

Cherryville,NC

Summary

Dedicated, experienced, and hard-working leadership professional with a track record of utilizing strong technical skills while coordinating team efforts in order to exceed corporate goals. A passionate team-player seeking a position at your company, where excellent customer service skills will be utilized to contribute to the smooth functioning of different positions. To succeed in an environment of growth, excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Production Worker

Cataler of North America
Lincolnton, NC
09.2023 - Current
  • Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
  • Assisted in setting up production lines for manufacturing processes.
  • Followed safety protocols while operating machines and equipment.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Identified defective parts or components and removed them from production line.
  • Reported any issues to supervisor immediately for resolution.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Ensured proper labeling of completed products before shipping out.
  • Communicated with team members regarding tasks assigned during shift.
  • Adhered strictly to established guidelines and procedures while performing duties.
  • Kept operations area neat and orderly to minimize obstacles.

Technical Administrator

CatalerDentsply Sirona
Charlotte, NC
07.2022 - 08.2023
  • Provided technical support to end-users for various computer applications and hardware devices.
  • Created documentation on all procedures performed as part of system administration tasks.
  • Performed backups and restorations of data from various sources including databases and file servers.
  • Resolved problems reported by users through helpdesk ticketing system or direct contact.
  • Responded promptly to service requests received via telephone calls or emails.

Scanner Floater Team Lead

Rehrig Pacific
Lincolnton, NC
12.2021 - 02.2022
  • Scanned documents and images into computer systems accurately and efficiently.
  • Performed daily maintenance checks on scanner equipment to ensure proper functioning.
  • Verified accuracy of scanned information by comparing it with original document.
  • Adjusted scanning settings according to specific requirements of each job.
  • Maintained quality control standards for all scanned materials.
  • Created digital records of paper documents using specialized scanning software.

CMA

Mecklenburg Foot and Ankle
Charlotte, NC
05.2021 - 12.2021
  • Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
  • Provided support in the development of treatment plans for patients under the direction of a physician.
  • Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
  • Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
  • Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
  • Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
  • Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.

Customer Services Representative

Conduent
Charlotte, NC
04.2017 - 12.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Forklift Operator

Medline industries
Lincolnton, NC
01.2015 - 02.2017
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.

CNA

Ceaderwood Nursing Facility
Colorado Springs, CO
03.2013 - 01.2014
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored food intake and output as directed by nursing staff.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided emotional support to family members during difficult times.

Education

Certificate - Dental Assisting

DA Academy of North Carolina
Charlotte, NC
03-2024

High School Diploma -

Ashbrook High School

Certified Nursing Assistant -

CNA Certification

Certified Phlebotomist -

Certified Phlebotomy

Skills

  • Communication skills
  • Team player
  • Positive attitude
  • Attention to detail
  • People oriented
  • Problem solving
  • MS Office
  • Organizational skills
  • Ability to work under pressure
  • Customer service software
  • Knowledge in Medical terminology
  • Knowledge of Administrative procedures
  • Equipment Operation
  • Quality Inspection
  • Safety Management
  • Machine Operation
  • Quality Assurance
  • Product Assembly
  • OSHA Compliance
  • Hazardous Material Handling
  • Documentation ability
  • Hand tools
  • Assembly procedures
  • Product Packaging
  • Loading and unloading protocols
  • Quality Inspections
  • Deadline compliance
  • Quality assurance standards
  • Complex Problem-Solving

Experience Highlights

  • Maintain production records using written records, computers, barcode scanning equipment or other technologies
  • Monitor and expedite flow of information through the work cells and use problem solving techniques to resolve recurring issues with safety, inventory accuracy, scheduling productivity and quality
  • Provide the team with a vision of the project objectives by leading daily start up meetings
  • Recognize and celebrate team and team member accomplishments and exceptional performance
  • Keep the supervisor informed of task accomplishment, issues and status, escalate when necessary
  • Scheduled, rescheduled, and canceled appointments based on patient's and staff's availability
  • Take medical histories
  • Explain treatment procedures to patients and prepare patients for exams
  • Collect specimens for laboratory tests
  • Assist the physician during exams and medical procedures
  • Give vaccinations and draw blood
  • Ensure safety procedures are followed and medical records are kept secure and confidential
  • Keep patient records current
  • Schedule appointments
  • Assist with billing and insurance as needed
  • Enter patient medical information into computer programs
  • Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale
  • Supported management in strategizing, identifying and resolving problems
  • Organized blue prints, facilitated team meeting schedules and performed expense reconciliation
  • May provide support to Outside Sales Representatives and may accompany OSR to customer sites or meetings with customers
  • Responsibilities include providing customer service by assisting and acknowledging customer
  • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
  • Identify customer needs to ensure the customer is provided complete and accurate information
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
  • Process required transactions via mainframe or web-based applications
  • Excel Experience, Expense Reports, and uploading to Spreadsheets

Timeline

Production Worker

Cataler of North America
09.2023 - Current

Technical Administrator

CatalerDentsply Sirona
07.2022 - 08.2023

Scanner Floater Team Lead

Rehrig Pacific
12.2021 - 02.2022

CMA

Mecklenburg Foot and Ankle
05.2021 - 12.2021

Customer Services Representative

Conduent
04.2017 - 12.2020

Forklift Operator

Medline industries
01.2015 - 02.2017

CNA

Ceaderwood Nursing Facility
03.2013 - 01.2014

Certificate - Dental Assisting

DA Academy of North Carolina

High School Diploma -

Ashbrook High School

Certified Nursing Assistant -

CNA Certification

Certified Phlebotomist -

Certified Phlebotomy
Jasmine Moonie