Jasmine Moore
Ellenwood,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Site Operations Manager
Policing Alternatives & Diversions Initiative
07.2023 - Current
- Manage day-to-day operations of facility to ensure smooth functioning
- Monitor safety and cleanliness of all areas of building
- Develop and implement comprehensive building maintenance strategy
- Schedule and oversee routine maintenance on facility and repairs as needed
- Monitor repair and maintenance work assignments performed by technicians, vendors, and contractors performing building maintenance, landscaping, and janitorial work
- Manage Community Food Bank donations and provide data reporting and other compliance-related duties
- Establish and maintain vendor/contractor partnerships
- Conduct or participate in development, review, revision, and/or implementation of policies, procedures, standards, and guidelines
- Conduct regular safety inspections, identify potential hazards, and implement appropriate corrective measures
- Ensure compliance with relevant codes, regulations, and permits related to building safety, accessibility, and environmental requirements
- Collaborate with other departments to understand their facility-related needs and provide solutions
- Perform other related duties as assigned.
Operations Coordinator
Policing Alternatives & Diversion Intiative
06.2022 - 07.2023
- Oversaw day-to-day operations of team of 45 employees across departments throughout agency
- Lead interface and communication for all facility and building support and management
- Coordinate logistics for events, meetings, and training activities for PAD initiative staff, social service, and law enforcement partners; Participate actively in planning and execution of company events
- Coordinate IT and cyber security for all departments on all office equipment
- Maintain office supplies and equipment and providing technical support as needed
- Monitor inventory supplies including but not limited to office and program supplies & equipment, Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Provide administrative support to Directors and to PAD staff as needed
- Oversee PAD vehicle(s) repairs, insurance, routine cleanings, and usage
- Responsible for providing keys, IDs, laptops, and other equipment to new staff
- Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems
- Work closely with Office Manager to support office operations and provide support to participants in-office when needed
- Maintain confidentiality of sensitive organization information
- Ensure security, integrity, and confidentiality of data
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow
- Worked with vendors to make purchases and reconcile invoices
- Documented transactions, orders, and expenditures to gather sales data
Office Manager
Policing Alternatives & Diversion Initiative
04.2022 - 06.2022
- Greet office visitors, answering any questions
- Assists Care Navigators with assessing and addressing participants' immediate needs
- Remain on budget by always seeking best prices for supplies and services
- Monitor supply stock and place orders as needed
- Maintaining existing vehicles/ and ensuring that all vehicles are properly insured
- Perform orientations and update records of new staff
- Assists with onboarding new staff members by issuing paraphernalia, equipment, work ID, and keys
- Responsible for verifying new staff members' eligibility to work in U.S before critical deadline date
- Monitor and maintain incoming donations
- Serve as liaison between building management and staff in all departments
- Maintain office efficiency by maintaining appearance of common spaces, organizing procedures, handling correspondence, and overseeing supplies and equipment
- Oversee day-to-day activities of office as main point of contact in reception area, keeping management informed of performance with routine and requested reporting
- Provide direct administrative support as needed, including scheduling appointments, meetings, and events, mailing, and shipping packages, and updating contact database and employee list
- Oversee and maintain office equipment for uninterrupted function, identify and fulfill office supply needs, maintain, and manage vendors, and coordinate food delivery as needed
- Manage all aspects of office’s space/infrastructure planning (moves, adds, and changes to workstations) and provide answers, resources, and solutions as requested
- Support other assigned functions.
- Created, maintained, and updated filing systems for paper and electronic documents
- Developed and maintained successful relationships with vendors, suppliers, and contractors
Harm Reduction Specialist
Policing Alternatives & Diversions Initiative
03.2021 - 04.2022
- As part of two-person team, provide on-demand street-based response and engagement with individuals experiencing substance use, mental health, or poverty
- Concerns in response to law enforcement and community calls during shift hours
- At time of field-based engagement, screen, assess and address emergent/immediate needs of diverted/referred individuals, including need for shelter, food, and clothing
- Transport referred individuals in PAD vehicles according to established safety protocol
- Conduct daily street outreach in targeted locations within assigned zone
- Develop relationships with law enforcement through one-on-one and precinct engagement and provide responsive phone and in-person support for potential diversions
- Increase community awareness of harm reduction, recovery, and resource needs by providing education to law enforcement, neighborhood, and business stakeholders related to specific community concerns
- Maintain all participant charts and records according to established standards and document engagement within electronic data management system
- And all other duties as assigned.
Homeless Diversion Outreach Case Manager
Fulton County Behavioral Health
College Park, Ga
06.2019 - 12.2020
- Assist individuals who experienced homelessness as result of mental health and substance abuse with paraprofessional services
- Assists client in gathering proper documents to secure housing placement (i.e., Birth Cert, Social Security Card, Identification, etc.)
- Documents daily notes in professional and practical manner
- Determines nature of clients' needs and examines which community resource is needed and provides most appropriate referral
- Assessed community needs and identified resources for social and community service programs and provided most appropriate referral
- Developed and implemented comprehensive case management plans to address client needs and goals
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Economic Support Specialist
Department of Family and Children Services
Decatur, Ga
05.2017 - 05.2019
- Collected and analyzed personal and financial information to make appropriate determinations for Medicaid and food assistance benefits.
- Processed applications and reviews using appropriate criteria and policies
- Recorded and evaluates personal and financial data obtained from individuals
- Keyed in high volume of data using standard office hardware and software
- Performed other professional responsibilities as assigned
- Managed caseload of 300+
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Helped clients navigate social services system and access needed resources.
Education
Associate of Science - Psychology
Georgia Perimeter College
Decatur, GA12.2015
Bachelor of Science - Psychology and Human Services
Clayton State University
Morrow, GA12.2016
Master of Science - Forensic Psychology
Nova Southeastern University
Fort Lauderdale, FL05.2020
Skills
- Detail oriented
- Proactive
- Intuitive
- Forward- Thinking
- Reliable
- Possess organizational skills
- Ability to prioritize
- Operations management
Certification
- CNP - Certified Notary Public
Timeline
Site Operations Manager
Policing Alternatives & Diversions Initiative
07.2023 - Current
Operations Coordinator
Policing Alternatives & Diversion Intiative
06.2022 - 07.2023
Office Manager
Policing Alternatives & Diversion Initiative
04.2022 - 06.2022
Harm Reduction Specialist
Policing Alternatives & Diversions Initiative
03.2021 - 04.2022
Homeless Diversion Outreach Case Manager
Fulton County Behavioral Health
06.2019 - 12.2020
Economic Support Specialist
Department of Family and Children Services
05.2017 - 05.2019
Associate of Science - Psychology
Georgia Perimeter College
Bachelor of Science - Psychology and Human Services
Clayton State University
Master of Science - Forensic Psychology
Nova Southeastern University
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