Jasmine Moore

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Worked with manager and supervisor to plan and coordinate production schedules.

• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Inputted accurate patient insurance, billing and payment information in [Software].
• Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.

• Provide excellent customer service and serves as first point of contact to patients and visitors in person or by phone
• Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies
• Operate multi-line telephone system; routes calls and responds to general inquiries
• Register patients; updates demographic and insurance information
• Make patient appointments and monitors appointment schedules daily
• Reviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness
• With additional training:
• Greet incoming patients, obtains initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with predefined metrics
• Document pertinent patient care information
• Prepare rooms for new patients
• Stock room supplies and carts
• Utilize and maintains supplies to minimize waste

• Under the direction of a Registered Nurse, provide personal care and assistance to Elder Place participants
• Create and/or maintain a physical and social environment consistent with residence care needs

• Under the direction of a Registered Nurse, provide personal care and assistance to Elder Place participants
• Create and/or maintain a physical and social environment consistent with residence care needs.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Enforced policies and safety standards through building and room rounds.
• Coordinated activities and events to create safe, positive and inclusive environment.

• Monitored and documented client progress toward meeting goals and objectives
• Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans
• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics