Jasmine Moore
Florence,KY
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at DHL. Excelled in data entry and relationship building, significantly improving fraud detection at Fifth Third Bank. Demonstrated leadership and teamwork, training new employees and refining risk parameters. Achievements include developing customer education materials, underscoring a commitment to continuous learning and adaptation.
Overview
9
9
years of professional experience
Work History
Coordinator
DHL
11.2021 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Dispute and Fraud Analyst
Fifth Third Bank
06.2021 - 01.2022
- Leveraged analytical skills to identify patterns indicative of organized crime or other sophisticated attacks against the organization''s assets or customers'' interests.
- Demonstrated commitment to continuous learning by attending industry conferences, participating in professional associations, and staying abreast of emerging best practices in the field of fraud prevention and dispute resolution.
- Enhanced the efficiency of fraud detection tools by refining risk parameters and thresholds.
- Contributed to the development of educational materials aimed at increasing customer awareness about potential scams and risks associated with financial transactions.
Customer Service Representative
Walmart
11.2017 - 08.2021
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
Shift Leader
Taco Bell
01.2016 - 01.2018
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Princeton High School
Cincinnati, OH05.2019
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Presenting Ideas and Plans
Timeline
Coordinator
DHL
11.2021 - Current
Dispute and Fraud Analyst
Fifth Third Bank
06.2021 - 01.2022
Customer Service Representative
Walmart
11.2017 - 08.2021
Shift Leader
Taco Bell
01.2016 - 01.2018
Princeton High School